{ "schemaVersion": 2, "updated": "2026-10-23", "confirmationStatusMeaning": { "owner_confirmed": "Explicit owner confirmation; not an independently verified registry/expiry check.", "documented_existing": "Traceable existing service documentation, not a new guarantee.", "pending_confirmation": "Do not infer a price, deadline, method, inclusion or warranty; confirm with the technician." }, "business": { "name": "Uncle Bugs Pest Control", "brand": "Uncle Bugs", "associatedName": "Baxter & Son Pest Management", "licence": "5073936", "abn": "97742191127", "abnDisplay": "97 742 191 127", "acn": "649703640", "acnDisplay": "649 703 640", "insuranceAud": 2000000, "insuranceProvider": "RAPID SOLUTIONS", "phone": "0411314731", "phoneDisplay": "0411 314 731", "phoneInternational": "+61411314731", "experienceYears": 16, "ownerOperated": true, "operation": { "text": { "en": "Owner-operated — the technician who quotes your job is the one who does it. No call centre or middleman.", "zh": "店主亲自经营：为你报价的技师就是上门服务的技师，没有呼叫中心或中间环节。", "hant": "店主親自經營：為你報價的技師就是上門服務的技師，沒有呼叫中心或中間環節。" }, "status": "owner_confirmed", "sources": [ "owner-operation-20261007" ] }, "status": "owner_confirmed", "sources": [ "owner-credentials", "owner-brand", "owner-operation-20261007" ] }, "serviceArea": { "title": "All of Sydney", "inline": "all of Sydney", "full": "Greater Sydney, NSW, Australia", "regions": [ "the Inner West", "Eastern Suburbs", "North Shore", "Hills", "Northern Beaches", "St George", "Sutherland", "the Inner South" ] }, "prices": { "updated": "2026-10-23", "gstRate": 0.1, "apartmentBedrooms": "1–2", "apartment": 200, "house": 350, "houseAreaIncluded": 700, "houseExtraPerM2": 0.5, "germanCockroach": 220, "termiteInspection": 300, "warrantyMonths": 6, "taxBasis": "excluding_GST" }, "propertyScopes": { "en": { "summary": "1–2-bedroom apartments from A$200 + GST (A$220 including GST). Houses up to 700 m² including yard from A$350 + GST (A$385 including GST). Scope and final price confirmed before booking.", "cardScope": "Apartments: agreed accessible internal areas. Houses: agreed interior, yard and perimeter; roof void only when safely accessible and agreed.", "apartment": "General pest control for 1–2-bedroom apartments from A$200 + GST (A$220 including GST). This is not the starting price for a house.", "house": "House general pest control starts at A$350 + GST (A$385 including GST) for total property area up to 700 m², including the yard. Above 700 m², add A$0.50 + GST per additional m². An 800 m² house starts at A$400 + GST (A$440 including GST).", "apartmentScope": "Apartment treatment covers accessible internal areas in the agreed scope. A shared yard, building perimeter or communal roof void is not automatically included; authorised access and any additional scope must be confirmed before booking.", "houseScope": "House treatment covers agreed accessible internal areas, the outdoor yard and external perimeter, plus the roof void only where safely accessible and included in the agreed scope. Restricted or unsafe areas are not automatically included; no additional roof-space work is promised.", "terms": "Apartment and house general pest control and German cockroach starting prices are in AUD plus GST; GST-inclusive totals are shown. Termite inspection is quoted including GST, with no extra GST added. The property type, pest, access, treatment scope and final price including GST are confirmed before booking. General pest treatments have a 6-month warranty for the same pests in the agreed scope. German cockroach, termite, rodent and commercial work have their own confirmed scope." }, "zh": { "summary": "1–2 卧室公寓 A$200 + GST 起（含税 A$220）；含院子不超过 700㎡的独立屋 A$350 + GST 起（含税 A$385）。预约前确认范围与最终报价。", "cardScope": "公寓：约定的可进入室内区域。独立屋：约定的室内、院子与外围；屋顶空间仅在安全可达且纳入约定范围时处理。", "apartment": "1–2 卧室公寓普通除虫 A$200 + GST 起（含 GST A$220 起）。这不是独立屋的起价。", "house": "独立屋普通除虫按含院子的总面积计价：不超过 700㎡，A$350 + GST 起（含 GST A$385 起）；超出部分每㎡加 A$0.50 + GST。800㎡为 A$400 + GST（含 GST A$440）起。", "apartmentScope": "公寓处理为约定范围内可进入的室内区域，不自动包含公共院子、整栋外围或公共屋顶空间。授权通道及额外范围须在预约前确认。", "houseScope": "独立屋按约定处理可进入的室内区域、室外院子与外围；屋顶空间仅在安全可达且纳入约定范围时处理。不自动包含受限或不安全区域，不扩大屋顶处理承诺。", "terms": "公寓及独立屋普通除虫、德国蟑螂专项的起价以澳币计，另加 GST，并列出含税总价。白蚁检查的报价已含 GST，不再加收 GST。预约前确认房型、虫种、可达性、处理范围及含 GST 最终报价。普通除虫对原约定范围内的同类虫种提供 6 个月质保；德国蟑螂、白蚁、鼠类及商业服务按各自确认的范围报价。" }, "hant": { "summary": "1–2 臥室公寓 A$200 + GST 起（含稅 A$220）；含院子不超過 700㎡的獨立屋 A$350 + GST 起（含稅 A$385）。預約前確認範圍與最終報價。", "cardScope": "公寓：約定的可進入室內區域。獨立屋：約定的室內、院子與外圍；屋頂空間僅在安全可達且納入約定範圍時處理。", "apartment": "1–2 臥室公寓普通除蟲 A$200 + GST 起（含 GST A$220 起）。這不是獨立屋的起價。", "house": "獨立屋普通除蟲按含院子的總面積計價：不超過 700㎡，A$350 + GST 起（含 GST A$385 起）；超出部分每㎡加 A$0.50 + GST。800㎡為 A$400 + GST（含 GST A$440）起。", "apartmentScope": "公寓處理為約定範圍內可進入的室內區域，不自動包含公共院子、整棟外圍或公共屋頂空間。授權通道及額外範圍須在預約前確認。", "houseScope": "獨立屋按約定處理可進入的室內區域、室外院子與外圍；屋頂空間僅在安全可達且納入約定範圍時處理。不自動包含受限或不安全區域，不擴大屋頂處理承諾。", "terms": "公寓及獨立屋普通除蟲、德國蟑螂專項的起價以澳幣計，另加 GST，並列出含稅總價。白蟻檢查的報價已含 GST，不再加收 GST。預約前確認房型、蟲種、可達性、處理範圍及含 GST 最終報價。普通除蟲對原約定範圍內的同類蟲種提供 6 個月保固；德國蟑螂、白蟻、鼠類及商業服務按各自確認的範圍報價。" } }, "booking": { "enquiry": { "text": { "en": "Text or call 0411 314 731 with your suburb, property type, pest concern and affected areas; add photos to your message only when safe. For a house, include total area including the yard. WeChat is optional. Review and send any prepared summary yourself; preparing or copying it does not send it. Do not post customer contact details publicly.", "zh": "请优先发短信或致电 0411 314 731，说明区域、房型、虫害及位置；可安全拍摄时再在消息中附上照片。独立屋请说明含院子的总面积。也可选择微信。准备好的摘要须自行核对并发送，准备或复制不代表已发送。不要公开客户联系方式。", "hant": "請優先傳簡訊或致電 0411 314 731，說明區域、房型、蟲害及位置；可安全拍攝時再在訊息中附上照片。獨立屋請說明含院子的總面積。也可選擇微信。準備好的摘要須自行核對並傳送，準備或複製不代表已傳送。不要公開客戶聯絡方式。" }, "status": "owner_confirmed", "sources": [ "owner-sms-20261016", "existing-booking" ] }, "confirmation": { "text": { "en": "The technician confirms property access, service scope, preparation, any follow-up and the final price including GST by SMS or phone before confirming an appointment; WeChat is an optional alternative. The AI assistant gives guidance; it cannot confirm a technician, time slot or completed booking.", "zh": "正式预约前由技师通过短信或电话确认通道、服务范围、准备事项、回访及含 GST 最终报价；也可选择微信。AI 提供指引，不确认技师、时段或已完成预约。", "hant": "正式預約前由技師透過簡訊或電話確認通道、服務範圍、準備事項、回訪及含 GST 最終報價；也可選擇微信。AI 提供指引，不確認技師、時段或已完成預約。" }, "status": "owner_confirmed", "sources": [ "owner-sms-20261016", "existing-booking" ] }, "availability": { "text": { "en": "Service covers all of Sydney. Send your suburb and preferred timing; availability is confirmed by the technician, not guaranteed as same-day or next-day.", "zh": "服务覆盖整个悉尼。请提供区域与期望时间，由技师确认档期，不保证当天或次日上门。", "hant": "服務覆蓋整個雪梨。請提供區域與期望時間，由技師確認檔期，不保證當天或次日上門。" }, "status": "owner_confirmed", "sources": [ "owner-coverage" ] }, "safety": { "text": { "en": "Tell the technician about children, pets, fish tanks, food-preparation areas and access concerns. Preparation, cleaning and re-entry depend on the product label and the agreed treatment; no universal safe re-entry time is promised.", "zh": "告知技师儿童、宠物、鱼缸、食品区域及通道情况。准备、清洁和重新入内时间按产品标签及约定处理确认，不承诺统一安全入内时间。", "hant": "告知技師兒童、寵物、魚缸、食品區域及通道情況。準備、清潔和重新入內時間按產品標籤及約定處理確認，不承諾統一安全入內時間。" }, "status": "documented_existing", "sources": [ "existing-general", "existing-german" ] } }, "handoff": { "channel": "wechat", "primaryChannel": "sms", "channels": [ "sms", "phone", "wechat" ], "wechatId": null, "qrUrl": "https://unclebugs.com.au/contact/unclebugs-wechat-qr.jpg", "updated": "2026-10-16", "confirmation": { "text": { "en": "Text or call 0411 314 731 to discuss your enquiry; WeChat is optional. Review and send any prepared summary yourself. It has not been sent, submitted or received by Uncle Bugs, and no booking has been made. The technician confirms the final GST-inclusive quote and appointment.", "zh": "请优先发短信或致电 0411 314 731 咨询；也可选择微信。请自行核对并发送准备好的摘要。摘要尚未发送、提交或被虫叔收到，也未完成预约。含 GST 最终报价及预约由技师确认。", "hant": "請優先傳簡訊或致電 0411 314 731 諮詢；也可選擇微信。請自行核對並傳送準備好的摘要。摘要尚未傳送、提交或被蟲叔收到，也未完成預約。含 GST 最終報價及預約由技師確認。" }, "status": "owner_confirmed", "sources": [ "owner-sms-20261016" ] } }, "publicEnquiry": { "email": "baxter@unclebugs.com.au", "updated": "2026-10-23", "status": "owner_confirmed", "sources": [ "owner-web-enquiry-20261023" ] }, "webEnquiry": { "email": "baxter@unclebugs.com.au", "updated": "2026-10-23", "status": "owner_confirmed", "sources": [ "owner-web-enquiry-20261023" ], "primaryChannels": [ "sms", "phone" ], "formPaths": [ "/#quote", "/connect#quote" ], "availability": "only_when_private_delivery_is_configured_and_tested", "replyWithinHours": 2, "replyTimeBasis": "business_hours", "operatingHoursStatus": "pending_confirmation", "summary": { "text": { "en": "SMS and phone remain the main channels. When enabled, the Home or /connect form can submit an enquiry directly to baxter@unclebugs.com.au; email is also available. Uncle Bugs replies within 2 business hours after receipt. This is not a confirmed booking, and the operating-hours schedule must not be inferred.", "zh": "短信和电话仍是主要渠道。网页功能启用后，首页或 /connect 表单可直接向 baxter@unclebugs.com.au 提交询价，也可发送电邮。收到询价后，虫叔会在 2 个营业小时内回复。这不代表预约已确认，不能推定具体营业时段。", "hant": "簡訊和電話仍是主要管道。網頁功能啟用後，首頁或 /connect 表單可直接向 baxter@unclebugs.com.au 提交詢價，也可傳送電郵。收到詢價後，蟲叔會在 2 個營業小時內回覆。這不代表預約已確認，不能推定具體營業時段。" }, "status": "owner_confirmed", "sources": [ "owner-web-enquiry-20261023" ] }, "privacy": { "text": { "en": "Submitted enquiries are private business-mailbox records, not public knowledge. The website does not automatically send a customer SMS or confirm an appointment. Public ChatGPT/Codex tools still prepare an unsent draft only.", "zh": "提交的询价保存在私密业务邮箱，不进入公开知识库。网站不会自动向客户发短信或确认预约；公开 ChatGPT／Codex 工具仍只准备未发送的草稿。", "hant": "提交的詢價保存在私密業務信箱，不進入公開知識庫。網站不會自動向客戶傳簡訊或確認預約；公開 ChatGPT／Codex 工具仍只準備未傳送的草稿。" }, "status": "owner_confirmed", "sources": [ "owner-web-enquiry-20261023" ] }, "receivedMessage": { "en": "Thanks — your enquiry has been received. Uncle Bugs will reply within 2 business hours.", "zh": "谢谢，已收到您的询价。虫叔会在 2 个营业小时内回复。", "hant": "謝謝，已收到您的詢價。蟲叔會在 2 個營業小時內回覆。" } }, "services": [ { "id": "general", "name": { "en": "General pest control", "zh": "普通除虫", "hant": "普通除蟲" }, "path": "/services/home-pest-control-sydney", "summary": { "text": { "en": "General pests such as larger outdoor cockroaches, spiders and ants, matched to the agreed property scope. Apartment and House treatment areas differ.", "zh": "处理大型室外蟑螂、蜘蛛、蚂蚁等普通害虫，按约定物业范围实施；公寓和独立屋范围不同。", "hant": "處理大型室外蟑螂、蜘蛛、螞蟻等普通害蟲，按約定物業範圍實施；公寓和獨立屋範圍不同。" }, "status": "documented_existing", "sources": [ "existing-general" ] }, "includes": { "text": { "en": "Apartment treatment covers accessible internal areas in the agreed scope. A shared yard, building perimeter or communal roof void is not automatically included; authorised access and any additional scope must be confirmed before booking. House treatment covers agreed accessible internal areas, the outdoor yard and external perimeter, plus the roof void only where safely accessible and included in the agreed scope. Restricted or unsafe areas are not automatically included; no additional roof-space work is promised.", "zh": "公寓处理为约定范围内可进入的室内区域，不自动包含公共院子、整栋外围或公共屋顶空间。授权通道及额外范围须在预约前确认。 独立屋按约定处理可进入的室内区域、室外院子与外围；屋顶空间仅在安全可达且纳入约定范围时处理。不自动包含受限或不安全区域，不扩大屋顶处理承诺。", "hant": "公寓處理為約定範圍內可進入的室內區域，不自動包含公共院子、整棟外圍或公共屋頂空間。授權通道及額外範圍須在預約前確認。 獨立屋按約定處理可進入的室內區域、室外院子與外圍；屋頂空間僅在安全可達且納入約定範圍時處理。不自動包含受限或不安全區域，不擴大屋頂處理承諾。" }, "status": "owner_confirmed", "sources": [ "owner-pricing" ] }, "excludes": { "text": { "en": "German cockroaches, rodent programs, termite inspections/treatments and bed bugs are separate services. No permanent pest barrier or automatically included inaccessible/shared areas.", "zh": "德国小蠊、鼠害专项、白蚁检查／处理及床虱属独立服务；不承诺永久防虫屏障，不自动包含不可达或公共区域。", "hant": "德國小蠊、鼠害專項、白蟻檢查／處理及床蝨屬獨立服務；不承諾永久防蟲屏障，不自動包含不可達或公共區域。" }, "status": "documented_existing", "sources": [ "existing-general", "owner-pricing" ] }, "preparation": { "text": { "en": "Store food securely, clear agreed work surfaces and allow safe access to agreed rooms. Move only light items safely; tell us about locked rooms, pets and roof access. Follow the technician's treatment-specific re-entry and cleaning instructions.", "zh": "密封食物，清空约定工作台面，安排约定房间的安全通道；仅安全移动轻便物品，告知上锁房间、宠物与屋顶通道。按技师说明重新入内和清洁。", "hant": "密封食物，清空約定工作檯面，安排約定房間的安全通道；僅安全移動輕便物品，告知上鎖房間、寵物與屋頂通道。按技師說明重新入內和清潔。" }, "status": "documented_existing", "sources": [ "existing-general" ] }, "followUp": { "text": { "en": "If the same covered pest returns within the warranty period, contact the technician with the affected area and activity. A routine scheduled extra visit is not automatically part of general treatment.", "zh": "质保期间同类承保虫种再出现，请联系技师说明位置与活动；普通处理不自动包含固定日期的额外上门。", "hant": "保固期間同類承保蟲種再出現，請聯絡技師說明位置與活動；普通處理不自動包含固定日期的額外上門。" }, "status": "documented_existing", "sources": [ "existing-general" ] }, "warranty": { "text": { "en": "General pest treatment has a 6-month warranty for the same covered pests in the original agreed scope. Contact the technician to assess recurrence under those terms.", "zh": "普通除虫对原约定范围内同类承保虫种提供 6 个月质保；再出现活动时请联系技师按原条款评估。", "hant": "普通除蟲對原約定範圍內同類承保蟲種提供 6 個月保固；再出現活動時請聯絡技師按原條款評估。" }, "status": "owner_confirmed", "sources": [ "owner-pricing" ] }, "priceGuide": "General pest control for 1–2-bedroom apartments from A$200 + GST (A$220 including GST). This is not the starting price for a house. House general pest control starts at A$350 + GST (A$385 including GST) for total property area up to 700 m², including the yard. Above 700 m², add A$0.50 + GST per additional m². An 800 m² house starts at A$400 + GST (A$440 including GST). Apartment treatment covers accessible internal areas in the agreed scope. A shared yard, building perimeter or communal roof void is not automatically included; authorised access and any additional scope must be confirmed before booking. House treatment covers agreed accessible internal areas, the outdoor yard and external perimeter, plus the roof void only where safely accessible and included in the agreed scope. Restricted or unsafe areas are not automatically included; no additional roof-space work is promised. Apartment and house general pest control and German cockroach starting prices are in AUD plus GST; GST-inclusive totals are shown. Termite inspection is quoted including GST, with no extra GST added. The property type, pest, access, treatment scope and final price including GST are confirmed before booking. General pest treatments have a 6-month warranty for the same pests in the agreed scope. German cockroach, termite, rodent and commercial work have their own confirmed scope." }, { "id": "german", "name": { "en": "German cockroach program", "zh": "德国小蠊专项", "hant": "德國小蠊專項" }, "path": "/services/german-cockroaches-sydney", "priceKey": "germanCockroach", "summary": { "text": { "en": "A separate targeted German cockroach program, not the general apartment spray price.", "zh": "德国小蠊是独立专项，不使用普通公寓除虫起价。", "hant": "德國小蠊是獨立專項，不使用普通公寓除蟲起價。" }, "status": "owner_confirmed", "sources": [ "owner-pricing" ] }, "includes": { "text": { "en": "The existing service describes gel bait and an insect growth regulator for agreed kitchens, bathrooms and appliance harbourage, with a scheduled follow-up included. Confirm the actual method and placements for the property.", "zh": "现有服务资料为厨房、浴室及电器藏匿点使用胶饵与昆虫生长调节剂，含预约回访；实际方法和位置按物业确认。", "hant": "現有服務資料為廚房、浴室及電器藏匿點使用膠餌與昆蟲生長調節劑，含預約回訪；實際方法和位置按物業確認。" }, "status": "documented_existing", "sources": [ "existing-german" ] }, "excludes": { "text": { "en": "Building-wide treatment, common property and adjoining units are not automatically included. Shared access and any additional scope require authorisation and a confirmed quote; no instant or permanent eradication promise.", "zh": "不自动包含整栋、公共区域或邻居单元；额外范围须授权并确认报价，不承诺即时或永久根除。", "hant": "不自動包含整棟、公共區域或鄰居單元；額外範圍須授權並確認報價，不承諾即時或永久根除。" }, "status": "documented_existing", "sources": [ "existing-german", "owner-pricing" ] }, "preparation": { "text": { "en": "Ask which cupboards/surfaces need clearing, disclose previous sprays or baits and allow agreed access. Follow specific re-entry instructions and do not clean away bait placements; ask before cleaning a treated area.", "zh": "确认需清空的橱柜和台面，说明以前用过的喷剂或饵剂并安排通道；按具体说明入内，不清除胶饵，清洁处理区前先询问。", "hant": "確認需清空的櫥櫃和檯面，說明以前用過的噴劑或餌劑並安排通道；按具體說明入內，不清除膠餌，清潔處理區前先詢問。" }, "status": "documented_existing", "sources": [ "existing-german" ] }, "followUp": { "text": { "en": "A scheduled follow-up is included. Its date, scope and any further visits are confirmed when booking; the old approximately four-week interval is not a universal confirmed rule.", "zh": "含预约回访，日期、范围及后续额外上门在预约时确认；旧资料约四周的说法不是已确认的统一规则。", "hant": "含預約回訪，日期、範圍及後續額外上門在預約時確認；舊資料約四週的說法不是已確認的統一規則。" }, "status": "documented_existing", "sources": [ "existing-german", "legacy-agent-extras" ] }, "warranty": { "text": { "en": "Warranty duration and conditions need confirmation in the written service scope. Do not apply the general pest warranty to this service automatically.", "zh": "保修期限与条件待确认，以书面服务范围为准，不自动套用普通除虫保修。", "hant": "保固期限與條件待確認，以書面服務範圍為準，不自動套用普通除蟲保固。" }, "status": "pending_confirmation", "sources": [ "existing-german", "existing-rodents", "existing-termite" ] }, "priceGuide": "From A$220 + GST (A$242 including GST)" }, { "id": "rodents", "name": { "en": "Rodent control", "zh": "鼠害专项", "hant": "鼠害專項" }, "path": "/services/rodent-control-sydney", "summary": { "text": { "en": "Separate site-specific baiting/trapping and prevention guidance for rats or mice. No confirmed universal starting price.", "zh": "鼠类投饵／设陷阱及预防指引按现场单独报价，没有已确认的统一起价。", "hant": "鼠類投餌／設陷阱及預防指引按現場單獨報價，沒有已確認的統一起價。" }, "status": "documented_existing", "sources": [ "existing-rodents" ] }, "includes": { "text": { "en": "The existing program includes agreed baiting/trapping, a scheduled follow-up and an accessible entry-point report.", "zh": "现有项目含约定投饵／设陷阱、预约回访及可达入侵点报告。", "hant": "現有項目含約定投餌／設陷阱、預約回訪及可達入侵點報告。" }, "status": "documented_existing", "sources": [ "existing-rodents" ] }, "excludes": { "text": { "en": "Proofing, building repairs, every concealed opening, inaccessible roof voids and carcass removal are not automatically included; confirm any extra scope and cost.", "zh": "不自动包含封堵、建筑维修、所有隐蔽孔洞、不可达屋顶或尸体移除；额外范围与费用需确认。", "hant": "不自動包含封堵、建築維修、所有隱蔽孔洞、不可達屋頂或屍體移除；額外範圍與費用需確認。" }, "status": "pending_confirmation", "sources": [ "existing-rodents" ] }, "preparation": { "text": { "en": "Secure food and rubbish, allow safe access to agreed areas and tell us about pets or wildlife concerns. Do not touch bait stations, traps or suspect droppings; follow the provided handling and cleaning advice.", "zh": "收好食物和垃圾，安排安全通道，说明宠物与野生动物情况；不触碰饵站、陷阱或疑似粪便，按提供的处理和清洁建议操作。", "hant": "收好食物和垃圾，安排安全通道，說明寵物與野生動物情況；不觸碰餌站、陷阱或疑似糞便，按提供的處理和清潔建議操作。" }, "status": "documented_existing", "sources": [ "existing-rodents" ] }, "followUp": { "text": { "en": "A scheduled follow-up is included in the existing rodent program; exact timing and any extra visits are confirmed for the site.", "zh": "现有鼠害项目含预约回访，具体时间与额外上门按现场确认。", "hant": "現有鼠害項目含預約回訪，具體時間與額外上門按現場確認。" }, "status": "documented_existing", "sources": [ "existing-rodents" ] }, "warranty": { "text": { "en": "Warranty duration and conditions need confirmation in the written service scope. Do not apply the general pest warranty to this service automatically.", "zh": "保修期限与条件待确认，以书面服务范围为准，不自动套用普通除虫保修。", "hant": "保固期限與條件待確認，以書面服務範圍為準，不自動套用普通除蟲保固。" }, "status": "pending_confirmation", "sources": [ "existing-german", "existing-rodents", "existing-termite" ] }, "priceGuide": "Site-specific quote; no confirmed universal starting price." }, { "id": "termiteInspection", "name": { "en": "Termite inspection", "zh": "白蚁检查", "hant": "白蟻檢查" }, "path": "/services/termite-inspections-sydney", "priceKey": "termiteInspection", "summary": { "text": { "en": "A separate inspection, including pre-purchase enquiries, rather than termite treatment or a general pest spray.", "zh": "白蚁检查可用于购房前询问，是独立检查服务，不等同白蚁处理或普通喷药。", "hant": "白蟻檢查可用於購房前詢問，是獨立檢查服務，不等同白蟻處理或普通噴藥。" }, "status": "documented_existing", "sources": [ "existing-termite" ] }, "includes": { "text": { "en": "Observations in safely accessible agreed areas, stated inspection limitations and a written photo report. Existing materials mention thermal/moisture tools; equipment use and report delivery timing are confirmed for the job.", "zh": "检查约定且安全可达区域，记录限制并提供附照片书面报告；现有资料提及热成像和湿度工具，具体使用及报告交付时间按订单确认。", "hant": "檢查約定且安全可達區域，記錄限制並提供附照片書面報告；現有資料提及熱成像和濕度工具，具體使用及報告交付時間按訂單確認。" }, "status": "documented_existing", "sources": [ "existing-termite" ] }, "excludes": { "text": { "en": "Not a termite-free guarantee, building report, legal advice or purchase recommendation. Hidden/unsafe/inaccessible areas are recorded as limitations, not assumed clear. Termite treatment is not included in the inspection starting price.", "zh": "不是无白蚁保证、建筑报告、法律意见或购房建议；隐蔽、不安全或不可达区域记录为限制，不推定无问题；检查起价不含白蚁处理。", "hant": "不是無白蟻保證、建築報告、法律意見或購房建議；隱蔽、不安全或不可達區域記錄為限制，不推定無問題；檢查起價不含白蟻處理。" }, "status": "documented_existing", "sources": [ "existing-termite", "owner-pricing" ] }, "preparation": { "text": { "en": "Provide past inspection/treatment reports and access constraints. Arrange authorised safe access; do not disturb suspected termite activity or open unsafe roof/subfloor areas. Take a photo only from a safe position.", "zh": "提供过往检查／处理报告及通道限制，安排授权且安全的通道；不要扰动疑似白蚁或进入不安全屋顶／地板下方，仅从安全位置拍照。", "hant": "提供過往檢查／處理報告及通道限制，安排授權且安全的通道；不要擾動疑似白蟻或進入不安全屋頂／地板下方，僅從安全位置拍照。" }, "status": "documented_existing", "sources": [ "existing-termite" ] }, "followUp": { "text": { "en": "Any inspection review or treatment follow-up is agreed separately; no universal date or extra visit is included automatically.", "zh": "检查复核或处理回访另行约定，不自动包含统一日期或额外上门。", "hant": "檢查複核或處理回訪另行約定，不自動包含統一日期或額外上門。" }, "status": "pending_confirmation", "sources": [ "existing-termite" ] }, "warranty": { "text": { "en": "Warranty duration and conditions need confirmation in the written service scope. Do not apply the general pest warranty to this service automatically.", "zh": "保修期限与条件待确认，以书面服务范围为准，不自动套用普通除虫保修。", "hant": "保固期限與條件待確認，以書面服務範圍為準，不自動套用普通除蟲保固。" }, "status": "pending_confirmation", "sources": [ "existing-german", "existing-rodents", "existing-termite" ] }, "priceGuide": "A$330 including GST (A$300 excluding GST + A$30 GST)." }, { "systems": [ { "id": "termiteReticulation", "name": { "en": "Termite reticulation system", "zh": "白蚁管道灌注系统", "hant": "白蟻管道灌注系統" }, "path": "/blog/termite-reticulation-system-injection-sydney", "summary": { "text": { "en": "Existing termite reticulation systems are replenished through injection points connected to buried pipework. The layout, condition and treatment requirements need site assessment; inspection and replenishment are separate services. The illustration is a schematic, not a site plan.", "zh": "现有白蚁管道系统通过灌注入口向埋地管道补充药液。管道布局、状况和处理要求须现场评估；白蚁检查与管道灌注属不同服务。图中为原理示意，并非现场施工图。", "hant": "現有白蟻管道系統透過灌注入口向埋地管道補充藥液。管道佈局、狀況和處理要求須現場評估；白蟻檢查與管道灌注屬不同服務。圖中為原理示意，並非現場施工圖。" }, "status": "documented_existing", "sources": [ "existing-reticulation", "owner-reticulation-20261007" ] } } ], "id": "termiteTreatment", "name": { "en": "Termite treatment", "zh": "白蚁处理", "hant": "白蟻處理" }, "path": "/services/termite-inspections-sydney", "summary": { "text": { "en": "Treatment is assessed and quoted separately after the pest, property and access are understood. The inspection price is not a treatment price.", "zh": "确认虫种、物业与通道后单独评估并报价；检查价格不是处理价格。", "hant": "確認蟲種、物業與通道後單獨評估並報價；檢查價格不是處理價格。" }, "status": "owner_confirmed", "sources": [ "owner-pricing", "existing-termite" ] }, "includes": { "text": { "en": "Only the treatment system, affected areas, monitoring and documentation written in the agreed quote. The exact method needs technician confirmation; no universal product or system is prescribed in this knowledge.", "zh": "仅包含书面报价约定的处理系统、区域、监测和文件；具体方法待技师确认，本资料不指定统一产品或系统。", "hant": "僅包含書面報價約定的處理系統、區域、監測和文件；具體方法待技師確認，本資料不指定統一產品或系統。" }, "status": "pending_confirmation", "sources": [ "existing-termite" ] }, "excludes": { "text": { "en": "No published fixed treatment price or automatic timber/building repair, permanent protection, monitoring duration or unlimited repeat visits.", "zh": "没有已确认固定处理价，不自动包含木材／建筑维修、永久保护、固定监测期限或无限回访。", "hant": "沒有已確認固定處理價，不自動包含木材／建築維修、永久保護、固定監測期限或無限回訪。" }, "status": "pending_confirmation", "sources": [ "existing-termite" ] }, "preparation": { "text": { "en": "Keep suspected activity undisturbed and follow the technician's site-specific access and preparation instructions.", "zh": "保持疑似活动原状，按技师针对现场的通道和准备说明执行。", "hant": "保持疑似活動原狀，按技師針對現場的通道和準備說明執行。" }, "status": "documented_existing", "sources": [ "existing-termite" ] }, "followUp": { "text": { "en": "Any inspection review or treatment follow-up is agreed separately; no universal date or extra visit is included automatically.", "zh": "检查复核或处理回访另行约定，不自动包含统一日期或额外上门。", "hant": "檢查複核或處理回訪另行約定，不自動包含統一日期或額外上門。" }, "status": "pending_confirmation", "sources": [ "existing-termite" ] }, "warranty": { "text": { "en": "Warranty duration and conditions need confirmation in the written service scope. Do not apply the general pest warranty to this service automatically.", "zh": "保修期限与条件待确认，以书面服务范围为准，不自动套用普通除虫保修。", "hant": "保固期限與條件待確認，以書面服務範圍為準，不自動套用普通除蟲保固。" }, "status": "pending_confirmation", "sources": [ "existing-german", "existing-rodents", "existing-termite" ] }, "priceGuide": "Site-specific quote; no confirmed universal starting price." }, { "id": "commercial", "name": { "en": "Commercial pest care", "zh": "商业虫害服务", "hant": "商業蟲害服務" }, "path": "/services/commercial-pest-control-sydney", "summary": { "text": { "en": "Site-specific scheduled programs for suitable food premises, offices, retail and strata; tailored quote.", "zh": "适合食品场所、办公室、零售及分契物业的定期项目，按现场报价。", "hant": "適合食品場所、辦公室、零售及分層物業的定期項目，按現場報價。" }, "status": "documented_existing", "sources": [ "existing-commercial" ] }, "includes": { "text": { "en": "Agreed pests/areas, service reporting and documented site-specific arrangements; no automatic guarantee of passing an audit.", "zh": "约定虫种／区域、服务报告与现场安排文件，不自动保证通过审核。", "hant": "約定蟲種／區域、服務報告與現場安排文件，不自動保證通過審核。" }, "status": "documented_existing", "sources": [ "existing-commercial" ] }, "excludes": { "text": { "en": "Unagreed building repairs, extra areas and guaranteed regulatory outcomes are not included automatically.", "zh": "不自动包含未约定维修、额外区域或监管结果保证。", "hant": "不自動包含未約定維修、額外區域或監管結果保證。" }, "status": "pending_confirmation", "sources": [ "existing-commercial" ] }, "preparation": { "text": { "en": "Tell the technician about children, pets, fish tanks, food-preparation areas and access concerns. Preparation, cleaning and re-entry depend on the product label and the agreed treatment; no universal safe re-entry time is promised.", "zh": "告知技师儿童、宠物、鱼缸、食品区域及通道情况。准备、清洁和重新入内时间按产品标签及约定处理确认，不承诺统一安全入内时间。", "hant": "告知技師兒童、寵物、魚缸、食品區域及通道情況。準備、清潔和重新入內時間按產品標籤及約定處理確認，不承諾統一安全入內時間。" }, "status": "documented_existing", "sources": [ "existing-general", "existing-german" ] }, "followUp": { "text": { "en": "Any inspection review or treatment follow-up is agreed separately; no universal date or extra visit is included automatically.", "zh": "检查复核或处理回访另行约定，不自动包含统一日期或额外上门。", "hant": "檢查複核或處理回訪另行約定，不自動包含統一日期或額外上門。" }, "status": "pending_confirmation", "sources": [ "existing-termite" ] }, "warranty": { "text": { "en": "Warranty duration and conditions need confirmation in the written service scope. Do not apply the general pest warranty to this service automatically.", "zh": "保修期限与条件待确认，以书面服务范围为准，不自动套用普通除虫保修。", "hant": "保固期限與條件待確認，以書面服務範圍為準，不自動套用普通除蟲保固。" }, "status": "pending_confirmation", "sources": [ "existing-german", "existing-rodents", "existing-termite" ] }, "priceGuide": "Site-specific quote; no confirmed universal starting price." }, { "id": "newHome", "name": { "en": "New-home termite protection", "zh": "新建住宅白蚁防护", "hant": "新建住宅白蟻防護" }, "path": "/services/new-home-termite-protection-sydney", "summary": { "text": { "en": "Pre/post-construction protection assessed from plans, building stage and access; no universal starting price.", "zh": "按图纸、建筑阶段和通道评估施工前／后防护，无统一起价。", "hant": "按圖紙、建築階段和通道評估施工前／後防護，無統一起價。" }, "status": "documented_existing", "sources": [ "existing-new-home" ] }, "includes": { "text": { "en": "The agreed system, builder coordination and relevant documentation in the written scope.", "zh": "书面范围内约定系统、建筑商协调及相关文件。", "hant": "書面範圍內約定系統、建築商協調及相關文件。" }, "status": "documented_existing", "sources": [ "existing-new-home" ] }, "excludes": { "text": { "en": "No automatic certification, universal warranty period or permanent termite-free promise.", "zh": "不自动承诺认证、统一保修期或永久无白蚁。", "hant": "不自動承諾認證、統一保固期或永久無白蟻。" }, "status": "pending_confirmation", "sources": [ "existing-new-home" ] }, "preparation": { "text": { "en": "Provide plans, stage, builder contact through the private enquiry workflow and site access arrangements.", "zh": "通过私密询价流程提供图纸、施工阶段、建筑商联系方式及通道安排。", "hant": "透過私密詢價流程提供圖紙、施工階段、建築商聯絡方式及通道安排。" }, "status": "documented_existing", "sources": [ "existing-new-home" ] }, "followUp": { "text": { "en": "Any inspection review or treatment follow-up is agreed separately; no universal date or extra visit is included automatically.", "zh": "检查复核或处理回访另行约定，不自动包含统一日期或额外上门。", "hant": "檢查複核或處理回訪另行約定，不自動包含統一日期或額外上門。" }, "status": "pending_confirmation", "sources": [ "existing-termite" ] }, "warranty": { "text": { "en": "Warranty duration and conditions need confirmation in the written service scope. Do not apply the general pest warranty to this service automatically.", "zh": "保修期限与条件待确认，以书面服务范围为准，不自动套用普通除虫保修。", "hant": "保固期限與條件待確認，以書面服務範圍為準，不自動套用普通除蟲保固。" }, "status": "pending_confirmation", "sources": [ "existing-german", "existing-rodents", "existing-termite" ] }, "priceGuide": "Site-specific quote; no confirmed universal starting price." } ], "commonFaqs": [ { "question": "How much does pest control cost?", "answer": "General pest treatment starts at $220 inc. GST for 1–2-bedroom apartments, or $385 inc. GST for houses up to 700 m² including the yard. Over 700 m², add $0.55 inc. GST per extra m²; German cockroaches, rodents and termites are separate services.", "points": [ "General pest treatment starts at $220 inc. GST for 1–2-bedroom apartments, or $385 inc. GST for houses up to 700 m² including the yard.", "Over 700 m², add $0.55 inc. GST per extra m²; German cockroaches, rodents and termites are separate services." ], "extraLink": { "href": "/pricing", "label": "View full prices and scope." } }, { "question": "How soon can you come?", "answer": "Text your suburb and preferred day and we'll check the next available time. Same-day or next-day visits aren't guaranteed." }, { "question": "Is it safe for my kids and pets?", "answer": "Tell us about children, pets and fish tanks before treatment. We'll explain how to prepare and keep them away from treated areas until re-entry is allowed." }, { "question": "Do I need to leave?", "answer": "You may need to be out for a few hours after treatment. Follow the re-entry time and ventilation instructions your technician gives you for the products used." }, { "question": "What areas do you service?", "answer": "We cover all of Sydney — send your suburb and we'll confirm your visit.", "extraLink": { "href": "/areas", "label": "View the full suburb list." } }, { "question": "What if the pests come back?", "answer": "General pest treatment includes a 6-month warranty for the same covered pests in the original agreed scope. If they return, text us what you're seeing so we can assess it under those terms." } ], "customerFaqs": [ { "id": "booking", "question": { "en": "How do I book, and when can you visit?", "zh": "如何预约，最近能安排什么时候上门？", "hant": "如何預約，最近能安排什麼時候上門？" }, "answer": { "en": "Text or call 0411 314 731 with your suburb, property type, pest concern and affected areas; add photos to your message only when safe. For a house, include total area including the yard. WeChat is optional. Review and send any prepared summary yourself; preparing or copying it does not send it. Do not post customer contact details publicly. SMS and phone remain the main channels. When enabled, the Home or /connect form can submit an enquiry directly to baxter@unclebugs.com.au; email is also available. Uncle Bugs replies within 2 business hours after receipt. This is not a confirmed booking, and the operating-hours schedule must not be inferred. The technician confirms property access, service scope, preparation, any follow-up and the final price including GST by SMS or phone before confirming an appointment; WeChat is an optional alternative. The AI assistant gives guidance; it cannot confirm a technician, time slot or completed booking. Service covers all of Sydney. Send your suburb and preferred timing; availability is confirmed by the technician, not guaranteed as same-day or next-day.", "zh": "请优先发短信或致电 0411 314 731，说明区域、房型、虫害及位置；可安全拍摄时再在消息中附上照片。独立屋请说明含院子的总面积。也可选择微信。准备好的摘要须自行核对并发送，准备或复制不代表已发送。不要公开客户联系方式。 短信和电话仍是主要渠道。网页功能启用后，首页或 /connect 表单可直接向 baxter@unclebugs.com.au 提交询价，也可发送电邮。收到询价后，虫叔会在 2 个营业小时内回复。这不代表预约已确认，不能推定具体营业时段。 正式预约前由技师通过短信或电话确认通道、服务范围、准备事项、回访及含 GST 最终报价；也可选择微信。AI 提供指引，不确认技师、时段或已完成预约。 服务覆盖整个悉尼。请提供区域与期望时间，由技师确认档期，不保证当天或次日上门。", "hant": "請優先傳簡訊或致電 0411 314 731，說明區域、房型、蟲害及位置；可安全拍攝時再在訊息中附上照片。獨立屋請說明含院子的總面積。也可選擇微信。準備好的摘要須自行核對並傳送，準備或複製不代表已傳送。不要公開客戶聯絡方式。 簡訊和電話仍是主要管道。網頁功能啟用後，首頁或 /connect 表單可直接向 baxter@unclebugs.com.au 提交詢價，也可傳送電郵。收到詢價後，蟲叔會在 2 個營業小時內回覆。這不代表預約已確認，不能推定具體營業時段。 正式預約前由技師透過簡訊或電話確認通道、服務範圍、準備事項、回訪及含 GST 最終報價；也可選擇微信。AI 提供指引，不確認技師、時段或已完成預約。 服務覆蓋整個雪梨。請提供區域與期望時間，由技師確認檔期，不保證當天或次日上門。" }, "services": [ "general", "german", "rodents", "termiteInspection", "termiteTreatment", "commercial", "newHome" ], "propertyTypes": [ "all" ], "sources": [ "owner-sms-20261016", "owner-web-enquiry-20261023", "existing-booking", "owner-coverage" ], "status": "documented_existing", "relatedNodes": [ "next" ], "questionSources": [ "obsidian-qa-202601", "obsidian-qa-202605", "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "general_quote", "question": { "en": "How much will treatment for my pest concern cost?", "zh": "处理我的虫害，大概多少钱？", "hant": "處理我的蟲害，大概多少錢？" }, "answer": { "en": "General pest control for 1–2-bedroom apartments from A$200 + GST (A$220 including GST). This is not the starting price for a house. House general pest control starts at A$350 + GST (A$385 including GST) for total property area up to 700 m², including the yard. Above 700 m², add A$0.50 + GST per additional m². An 800 m² house starts at A$400 + GST (A$440 including GST). Apartment treatment covers accessible internal areas in the agreed scope. A shared yard, building perimeter or communal roof void is not automatically included; authorised access and any additional scope must be confirmed before booking. House treatment covers agreed accessible internal areas, the outdoor yard and external perimeter, plus the roof void only where safely accessible and included in the agreed scope. Restricted or unsafe areas are not automatically included; no additional roof-space work is promised. Apartment and house general pest control and German cockroach starting prices are in AUD plus GST; GST-inclusive totals are shown. Termite inspection is quoted including GST, with no extra GST added. The property type, pest, access, treatment scope and final price including GST are confirmed before booking. General pest treatments have a 6-month warranty for the same pests in the agreed scope. German cockroach, termite, rodent and commercial work have their own confirmed scope.", "zh": "1–2 卧室公寓普通除虫 A$200 + GST 起（含 GST A$220 起）。这不是独立屋的起价。 独立屋普通除虫按含院子的总面积计价：不超过 700㎡，A$350 + GST 起（含 GST A$385 起）；超出部分每㎡加 A$0.50 + GST。800㎡为 A$400 + GST（含 GST A$440）起。 公寓处理为约定范围内可进入的室内区域，不自动包含公共院子、整栋外围或公共屋顶空间。授权通道及额外范围须在预约前确认。 独立屋按约定处理可进入的室内区域、室外院子与外围；屋顶空间仅在安全可达且纳入约定范围时处理。不自动包含受限或不安全区域，不扩大屋顶处理承诺。 公寓及独立屋普通除虫、德国蟑螂专项的起价以澳币计，另加 GST，并列出含税总价。白蚁检查的报价已含 GST，不再加收 GST。预约前确认房型、虫种、可达性、处理范围及含 GST 最终报价。普通除虫对原约定范围内的同类虫种提供 6 个月质保；德国蟑螂、白蚁、鼠类及商业服务按各自确认的范围报价。", "hant": "1–2 臥室公寓普通除蟲 A$200 + GST 起（含 GST A$220 起）。這不是獨立屋的起價。 獨立屋普通除蟲按含院子的總面積計價：不超過 700㎡，A$350 + GST 起（含 GST A$385 起）；超出部分每㎡加 A$0.50 + GST。800㎡為 A$400 + GST（含 GST A$440）起。 公寓處理為約定範圍內可進入的室內區域，不自動包含公共院子、整棟外圍或公共屋頂空間。授權通道及額外範圍須在預約前確認。 獨立屋按約定處理可進入的室內區域、室外院子與外圍；屋頂空間僅在安全可達且納入約定範圍時處理。不自動包含受限或不安全區域，不擴大屋頂處理承諾。 公寓及獨立屋普通除蟲、德國蟑螂專項的起價以澳幣計，另加 GST，並列出含稅總價。白蟻檢查的報價已含 GST，不再加收 GST。預約前確認房型、蟲種、可達性、處理範圍及含 GST 最終報價。普通除蟲對原約定範圍內的同類蟲種提供 6 個月保固；德國蟑螂、白蟻、鼠類及商業服務按各自確認的範圍報價。" }, "services": [ "general", "german", "rodents", "termiteInspection", "termiteTreatment", "commercial", "newHome" ], "propertyTypes": [ "all" ], "sources": [ "owner-pricing", "existing-general" ], "status": "owner_confirmed", "relatedNodes": [ "apartment", "price200", "treatment" ], "questionSources": [ "obsidian-qa-202601", "obsidian-qa-202605", "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "service_area", "question": { "en": "Is my suburb covered?", "zh": "我的区域在服务范围内吗？", "hant": "我的區域在服務範圍內嗎？" }, "answer": { "en": "Service covers all of Sydney. Send your suburb and preferred timing; availability is confirmed by the technician, not guaranteed as same-day or next-day.", "zh": "服务覆盖整个悉尼。请提供区域与期望时间，由技师确认档期，不保证当天或次日上门。", "hant": "服務覆蓋整個雪梨。請提供區域與期望時間，由技師確認檔期，不保證當天或次日上門。" }, "services": [ "general", "german", "rodents", "termiteInspection", "termiteTreatment", "commercial", "newHome" ], "propertyTypes": [ "all" ], "sources": [ "owner-coverage" ], "status": "owner_confirmed", "relatedNodes": [ "next" ], "questionSources": [ "obsidian-qa-202601", "obsidian-qa-202605", "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "methods", "question": { "en": "Do you use sprays, baits or gel?", "zh": "用什么方法处理，是喷药、饵剂还是凝胶？", "hant": "用什麼方法處理，是噴藥、餌劑還是膠餌？" }, "answer": { "en": "General pest control: Apartment treatment covers accessible internal areas in the agreed scope. A shared yard, building perimeter or communal roof void is not automatically included; authorised access and any additional scope must be confirmed before booking. House treatment covers agreed accessible internal areas, the outdoor yard and external perimeter, plus the roof void only where safely accessible and included in the agreed scope. Restricted or unsafe areas are not automatically included; no additional roof-space work is promised. German cockroach program: The existing service describes gel bait and an insect growth regulator for agreed kitchens, bathrooms and appliance harbourage, with a scheduled follow-up included. Confirm the actual method and placements for the property. Rodent control: The existing program includes agreed baiting/trapping, a scheduled follow-up and an accessible entry-point report.", "zh": "普通除虫: 公寓处理为约定范围内可进入的室内区域，不自动包含公共院子、整栋外围或公共屋顶空间。授权通道及额外范围须在预约前确认。 独立屋按约定处理可进入的室内区域、室外院子与外围；屋顶空间仅在安全可达且纳入约定范围时处理。不自动包含受限或不安全区域，不扩大屋顶处理承诺。 德国小蠊专项: 现有服务资料为厨房、浴室及电器藏匿点使用胶饵与昆虫生长调节剂，含预约回访；实际方法和位置按物业确认。 鼠害专项: 现有项目含约定投饵／设陷阱、预约回访及可达入侵点报告。", "hant": "普通除蟲: 公寓處理為約定範圍內可進入的室內區域，不自動包含公共院子、整棟外圍或公共屋頂空間。授權通道及額外範圍須在預約前確認。 獨立屋按約定處理可進入的室內區域、室外院子與外圍；屋頂空間僅在安全可達且納入約定範圍時處理。不自動包含受限或不安全區域，不擴大屋頂處理承諾。 德國小蠊專項: 現有服務資料為廚房、浴室及電器藏匿點使用膠餌與昆蟲生長調節劑，含預約回訪；實際方法和位置按物業確認。 鼠害專項: 現有項目含約定投餌／設陷阱、預約回訪及可達入侵點報告。" }, "services": [ "general", "german", "rodents", "termiteInspection", "termiteTreatment", "commercial", "newHome" ], "propertyTypes": [ "all" ], "sources": [ "existing-general", "existing-german", "existing-rodents", "owner-pricing" ], "status": "documented_existing", "relatedNodes": [ "cockroach", "german_service", "assessment" ], "questionSources": [ "obsidian-qa-202601", "obsidian-qa-202605", "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "gst_invoice", "question": { "en": "Does the guide include GST, and what invoice details can I request?", "zh": "报价是否包含 GST，发票需要确认什么？", "hant": "報價是否包含 GST，發票需要確認什麼？" }, "answer": { "en": "Apartment and house general pest control and German cockroach starting prices are in AUD plus GST; GST-inclusive totals are shown. Termite inspection is quoted including GST, with no extra GST added. GST is 10%; show the GST amount and inclusive total. For example apartment A$200 + A$20 GST = A$220. Termite inspection: A$330 including GST (A$300 excluding GST + A$30 GST). Confirm the final scope and total before booking; GST does not vary by payment method. Ask the technician to confirm the invoice details and service documentation for your booking.", "zh": "公寓及独立屋普通除虫、德国蟑螂专项的起价以澳币计，另加 GST，并列出含税总价。白蚁检查的报价已含 GST，不再加收 GST。GST 为 10%，需列出税额与含税总价。例如公寓 A$200 + GST A$20 = A$220。白蚁检查：A$330 已含 GST（未税 A$300，GST A$30）。预约前确认最终范围与含税价格，不按付款方式改变 GST。 请向技师确认本次预约的发票信息与服务文件。", "hant": "公寓及獨立屋普通除蟲、德國蟑螂專項的起價以澳幣計，另加 GST，並列出含稅總價。白蟻檢查的報價已含 GST，不再加收 GST。GST 為 10%，需列出稅額與含稅總價。例如公寓 A$200 + GST A$20 = A$220。白蟻檢查：A$330 已含 GST（未稅 A$300，GST A$30）。預約前確認最終範圍與含稅價格，不按付款方式改變 GST。 請向技師確認本次預約的發票資訊與服務文件。" }, "services": [ "general", "german", "rodents", "termiteInspection", "termiteTreatment", "commercial", "newHome" ], "propertyTypes": [ "all" ], "sources": [ "owner-pricing", "price-review-20261006", "existing-booking" ], "status": "owner_confirmed", "relatedNodes": [ "price200", "next" ], "questionSources": [ "obsidian-qa-202605", "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "followup", "question": { "en": "I still see pests after treatment; when should I ask for a review?", "zh": "处理后仍看到虫，什么时候需要联系复查？", "hant": "處理後仍看到蟲，什麼時候需要聯絡複查？" }, "answer": { "en": "Record the service date, affected location, frequency and signs, and contact the technician to review them against the agreed scope and observation period. This knowledge does not promise an exact eradication time or an automatically included extra visit.", "zh": "记录服务日期、出现位置、频率和迹象，联系技师按约定范围与观察期核查。本知识库不承诺固定根除时间，也不自动包含额外上门。", "hant": "記錄服務日期、出現位置、頻率和跡象，聯絡技師按約定範圍與觀察期核查。本知識庫不承諾固定根除時間，也不自動包含額外上門。" }, "services": [ "general", "german", "rodents" ], "propertyTypes": [ "all" ], "sources": [ "existing-general", "existing-german", "existing-rodents" ], "status": "documented_existing", "relatedNodes": [ "followup", "next" ], "questionSources": [ "obsidian-qa-202601", "obsidian-qa-202605", "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "coverage", "question": { "en": "Which indoor, yard and roof areas are included for general pest control?", "zh": "普通除虫包括哪些位置，室内、院子和屋顶都处理吗？", "hant": "普通除蟲包括哪些位置，室內、院子和屋頂都處理嗎？" }, "answer": { "en": "Apartment treatment covers accessible internal areas in the agreed scope. A shared yard, building perimeter or communal roof void is not automatically included; authorised access and any additional scope must be confirmed before booking. House treatment covers agreed accessible internal areas, the outdoor yard and external perimeter, plus the roof void only where safely accessible and included in the agreed scope. Restricted or unsafe areas are not automatically included; no additional roof-space work is promised.", "zh": "公寓处理为约定范围内可进入的室内区域，不自动包含公共院子、整栋外围或公共屋顶空间。授权通道及额外范围须在预约前确认。 独立屋按约定处理可进入的室内区域、室外院子与外围；屋顶空间仅在安全可达且纳入约定范围时处理。不自动包含受限或不安全区域，不扩大屋顶处理承诺。", "hant": "公寓處理為約定範圍內可進入的室內區域，不自動包含公共院子、整棟外圍或公共屋頂空間。授權通道及額外範圍須在預約前確認。 獨立屋按約定處理可進入的室內區域、室外院子與外圍；屋頂空間僅在安全可達且納入約定範圍時處理。不自動包含受限或不安全區域，不擴大屋頂處理承諾。" }, "services": [ "general" ], "propertyTypes": [ "apartment", "house" ], "sources": [ "owner-pricing" ], "status": "owner_confirmed", "relatedNodes": [ "apartment", "interior", "shared" ], "questionSources": [ "obsidian-qa-202605", "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "roach_identification", "question": { "en": "Are small kitchen cockroaches a German cockroach problem?", "zh": "厨房的小蟑螂是什么种类，是否需要德国小蠊专项？", "hant": "廚房的小蟑螂是什麼種類，是否需要德國小蠊專項？" }, "answer": { "en": "A photo can support an enquiry, but a text or photo description does not establish species, infestation extent or a final service scope. Share safely taken photos and the location, frequency and signs; the technician confirms identification and the next step. A separate targeted German cockroach program, not the general apartment spray price. From A$220 + GST (A$242 including GST). Building-wide treatment, common property and adjoining units are not automatically included. Shared access and any additional scope require authorisation and a confirmed quote; no instant or permanent eradication promise.", "zh": "照片可辅助咨询，但仅凭文字或照片不能确定虫种、程度和最终范围。请提供可安全拍摄的照片、位置、频率与迹象，由技师确认识别与下一步。 德国小蠊是独立专项，不使用普通公寓除虫起价。 起价 A$220 + GST（含 GST A$242）. 不自动包含整栋、公共区域或邻居单元；额外范围须授权并确认报价，不承诺即时或永久根除。", "hant": "照片可輔助諮詢，但僅憑文字或照片不能確定蟲種、程度和最終範圍。請提供可安全拍攝的照片、位置、頻率與跡象，由技師確認識別與下一步。 德國小蠊是獨立專項，不使用普通公寓除蟲起價。 起價 A$220 + GST（含 GST A$242）. 不自動包含整棟、公共區域或鄰居單元；額外範圍須授權並確認報價，不承諾即時或永久根除。" }, "services": [ "general", "german" ], "propertyTypes": [ "all" ], "sources": [ "existing-booking", "owner-pricing", "existing-german" ], "status": "documented_existing", "relatedNodes": [ "cockroach", "german_service", "assessment" ], "questionSources": [ "obsidian-qa-202601", "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "other_pests", "question": { "en": "Do spiders, ants, fleas or bed bugs need different services?", "zh": "蜘蛛、蚂蚁、跳蚤或臭虫是否需要不同服务？", "hant": "蜘蛛、螞蟻、跳蚤或臭蟲是否需要不同服務？" }, "answer": { "en": "General pests such as larger outdoor cockroaches, spiders and ants, matched to the agreed property scope. Apartment and House treatment areas differ. German cockroaches, rodent programs, termite inspections/treatments and bed bugs are separate services. No permanent pest barrier or automatically included inaccessible/shared areas.", "zh": "处理大型室外蟑螂、蜘蛛、蚂蚁等普通害虫，按约定物业范围实施；公寓和独立屋范围不同。 德国小蠊、鼠害专项、白蚁检查／处理及床虱属独立服务；不承诺永久防虫屏障，不自动包含不可达或公共区域。", "hant": "處理大型室外蟑螂、蜘蛛、螞蟻等普通害蟲，按約定物業範圍實施；公寓和獨立屋範圍不同。 德國小蠊、鼠害專項、白蟻檢查／處理及床蝨屬獨立服務；不承諾永久防蟲屏障，不自動包含不可達或公共區域。" }, "services": [ "general", "german", "rodents", "termiteInspection", "termiteTreatment", "commercial", "newHome" ], "propertyTypes": [ "all" ], "sources": [ "existing-general", "owner-pricing" ], "status": "documented_existing", "relatedNodes": [ "assessment_service", "assessment", "next" ], "questionSources": [ "obsidian-qa-202601", "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "preparation", "question": { "en": "Should I clear cupboards, food and belongings?", "zh": "上门前要清空柜子、移动物品或收好食物吗？", "hant": "上門前要清空櫃子、移動物品或收好食物嗎？" }, "answer": { "en": "Store food securely, clear agreed work surfaces and allow safe access to agreed rooms. Move only light items safely; tell us about locked rooms, pets and roof access. Follow the technician's treatment-specific re-entry and cleaning instructions. Tell the technician about children, pets, fish tanks, food-preparation areas and access concerns. Preparation, cleaning and re-entry depend on the product label and the agreed treatment; no universal safe re-entry time is promised.", "zh": "密封食物，清空约定工作台面，安排约定房间的安全通道；仅安全移动轻便物品，告知上锁房间、宠物与屋顶通道。按技师说明重新入内和清洁。 告知技师儿童、宠物、鱼缸、食品区域及通道情况。准备、清洁和重新入内时间按产品标签及约定处理确认，不承诺统一安全入内时间。", "hant": "密封食物，清空約定工作檯面，安排約定房間的安全通道；僅安全移動輕便物品，告知上鎖房間、寵物與屋頂通道。按技師說明重新入內和清潔。 告知技師兒童、寵物、魚缸、食品區域及通道情況。準備、清潔和重新入內時間按產品標籤及約定處理確認，不承諾統一安全入內時間。" }, "services": [ "general", "german", "rodents", "termiteInspection", "termiteTreatment", "commercial", "newHome" ], "propertyTypes": [ "all" ], "sources": [ "existing-general", "existing-german" ], "status": "documented_existing", "relatedNodes": [ "prepare", "interior", "next" ], "questionSources": [ "obsidian-qa-202605", "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "warranty", "question": { "en": "How long is the warranty, and when does a review apply?", "zh": "质保多久，什么情况下可以复查或补充处理？", "hant": "保固多久，什麼情況下可以複查或補充處理？" }, "answer": { "en": "General pest control: General pest treatment has a 6-month warranty for the same covered pests in the original agreed scope. Contact the technician to assess recurrence under those terms. German cockroach program / Rodent control / Termite inspection / Termite treatment / Commercial pest care / New-home termite protection: Warranty duration and conditions need confirmation in the written service scope. Do not apply the general pest warranty to this service automatically.", "zh": "普通除虫: 普通除虫对原约定范围内同类承保虫种提供 6 个月质保；再出现活动时请联系技师按原条款评估。 德国小蠊专项 / 鼠害专项 / 白蚁检查 / 白蚁处理 / 商业虫害服务 / 新建住宅白蚁防护: 保修期限与条件待确认，以书面服务范围为准，不自动套用普通除虫保修。", "hant": "普通除蟲: 普通除蟲對原約定範圍內同類承保蟲種提供 6 個月保固；再出現活動時請聯絡技師按原條款評估。 德國小蠊專項 / 鼠害專項 / 白蟻檢查 / 白蟻處理 / 商業蟲害服務 / 新建住宅白蟻防護: 保固期限與條件待確認，以書面服務範圍為準，不自動套用普通除蟲保固。" }, "services": [ "general", "german", "rodents", "termiteInspection", "termiteTreatment", "commercial", "newHome" ], "propertyTypes": [ "all" ], "sources": [ "owner-pricing", "existing-german", "existing-rodents", "existing-termite" ], "status": "documented_existing", "relatedNodes": [ "warranty", "followup", "next" ], "questionSources": [ "obsidian-qa-202605", "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "cleaning", "question": { "en": "When may I clean floors, surfaces and cupboards?", "zh": "处理后什么时候能拖地、擦拭或清洁柜子？", "hant": "處理後什麼時候能拖地、擦拭或清潔櫃子？" }, "answer": { "en": "Tell the technician about children, pets, fish tanks, food-preparation areas and access concerns. Preparation, cleaning and re-entry depend on the product label and the agreed treatment; no universal safe re-entry time is promised. Store food securely, clear agreed work surfaces and allow safe access to agreed rooms. Move only light items safely; tell us about locked rooms, pets and roof access. Follow the technician's treatment-specific re-entry and cleaning instructions.", "zh": "告知技师儿童、宠物、鱼缸、食品区域及通道情况。准备、清洁和重新入内时间按产品标签及约定处理确认，不承诺统一安全入内时间。 密封食物，清空约定工作台面，安排约定房间的安全通道；仅安全移动轻便物品，告知上锁房间、宠物与屋顶通道。按技师说明重新入内和清洁。", "hant": "告知技師兒童、寵物、魚缸、食品區域及通道情況。準備、清潔和重新入內時間按產品標籤及約定處理確認，不承諾統一安全入內時間。 密封食物，清空約定工作檯面，安排約定房間的安全通道；僅安全移動輕便物品，告知上鎖房間、寵物與屋頂通道。按技師說明重新入內和清潔。" }, "services": [ "general", "german", "rodents", "termiteInspection", "termiteTreatment", "commercial", "newHome" ], "propertyTypes": [ "all" ], "sources": [ "existing-general", "existing-german" ], "status": "documented_existing", "relatedNodes": [ "prepare", "interior", "next" ], "questionSources": [ "obsidian-qa-202601", "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "house_area", "question": { "en": "Does house pricing use the yard, and how is area above 700 m² charged?", "zh": "独立屋按什么面积报价，院子和超过700㎡怎么算？", "hant": "獨立屋按什麼面積報價，院子和超過700㎡怎麼算？" }, "answer": { "en": "House general pest control starts at A$350 + GST (A$385 including GST) for total property area up to 700 m², including the yard. Above 700 m², add A$0.50 + GST per additional m². An 800 m² house starts at A$400 + GST (A$440 including GST).", "zh": "独立屋普通除虫按含院子的总面积计价：不超过 700㎡，A$350 + GST 起（含 GST A$385 起）；超出部分每㎡加 A$0.50 + GST。800㎡为 A$400 + GST（含 GST A$440）起。", "hant": "獨立屋普通除蟲按含院子的總面積計價：不超過 700㎡，A$350 + GST 起（含 GST A$385 起）；超出部分每㎡加 A$0.50 + GST。800㎡為 A$400 + GST（含 GST A$440）起。" }, "services": [ "general" ], "propertyTypes": [ "house" ], "sources": [ "owner-pricing" ], "status": "owner_confirmed", "relatedNodes": [ "house", "area_price", "exterior" ], "questionSources": [ "obsidian-qa-202601", "obsidian-qa-202605", "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "rodents", "question": { "en": "What if I hear rodents in the roof or ceiling?", "zh": "屋顶或天花板有老鼠声音，如何处理？", "hant": "屋頂或天花板有老鼠聲音，如何處理？" }, "answer": { "en": "Separate site-specific baiting/trapping and prevention guidance for rats or mice. No confirmed universal starting price. Proofing, building repairs, every concealed opening, inaccessible roof voids and carcass removal are not automatically included; confirm any extra scope and cost. Warranty duration and conditions need confirmation in the written service scope. Do not apply the general pest warranty to this service automatically.", "zh": "鼠类投饵／设陷阱及预防指引按现场单独报价，没有已确认的统一起价。 不自动包含封堵、建筑维修、所有隐蔽孔洞、不可达屋顶或尸体移除；额外范围与费用需确认。 保修期限与条件待确认，以书面服务范围为准，不自动套用普通除虫保修。", "hant": "鼠類投餌／設陷阱及預防指引按現場單獨報價，沒有已確認的統一起價。 不自動包含封堵、建築維修、所有隱蔽孔洞、不可達屋頂或屍體移除；額外範圍與費用需確認。 保固期限與條件待確認，以書面服務範圍為準，不自動套用普通除蟲保固。" }, "services": [ "general", "rodents" ], "propertyTypes": [ "all" ], "sources": [ "existing-rodents", "owner-pricing" ], "status": "pending_confirmation", "relatedNodes": [ "rodent", "rodent_service", "assessment" ], "questionSources": [ "obsidian-qa-202601", "obsidian-qa-202605", "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "termites", "question": { "en": "Should suspected termite signs be inspected or treated?", "zh": "发现疑似白蚁痕迹，要检查还是直接处理？", "hant": "發現疑似白蟻痕跡，要檢查還是直接處理？" }, "answer": { "en": "A$330 including GST (A$300 excluding GST + A$30 GST). A separate inspection, including pre-purchase enquiries, rather than termite treatment or a general pest spray. Treatment is assessed and quoted separately after the pest, property and access are understood. The inspection price is not a treatment price. Site-specific quote; no confirmed universal starting price.", "zh": "A$330 已含 GST（未税 A$300，GST A$30）。 白蚁检查可用于购房前询问，是独立检查服务，不等同白蚁处理或普通喷药。 确认虫种、物业与通道后单独评估并报价；检查价格不是处理价格。 按现场报价，无已确认统一起价。", "hant": "A$330 已含 GST（未稅 A$300，GST A$30）。 白蟻檢查可用於購房前詢問，是獨立檢查服務，不等同白蟻處理或普通噴藥。 確認蟲種、物業與通道後單獨評估並報價；檢查價格不是處理價格。 按現場報價，無已確認統一起價。" }, "services": [ "termiteInspection", "termiteTreatment", "newHome" ], "propertyTypes": [ "all" ], "sources": [ "existing-termite", "price-review-20261006" ], "status": "documented_existing", "relatedNodes": [ "termite", "inspection", "termite_treatment", "assessment" ], "questionSources": [ "obsidian-qa-202601", "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "safety_reentry", "question": { "en": "With children or pets, when can we return inside?", "zh": "家里有孩子或宠物，处理后何时可以返回室内？", "hant": "家裡有孩子或寵物，處理後何時可以返回室內？" }, "answer": { "en": "Tell the technician about children, pets, fish tanks, food-preparation areas and access concerns. Preparation, cleaning and re-entry depend on the product label and the agreed treatment; no universal safe re-entry time is promised.", "zh": "告知技师儿童、宠物、鱼缸、食品区域及通道情况。准备、清洁和重新入内时间按产品标签及约定处理确认，不承诺统一安全入内时间。", "hant": "告知技師兒童、寵物、魚缸、食品區域及通道情況。準備、清潔和重新入內時間按產品標籤及約定處理確認，不承諾統一安全入內時間。" }, "services": [ "general", "german", "rodents", "termiteInspection", "termiteTreatment", "commercial", "newHome" ], "propertyTypes": [ "all" ], "sources": [ "existing-general", "existing-german" ], "status": "documented_existing", "relatedNodes": [ "prepare", "interior", "next" ], "questionSources": [ "obsidian-qa-202601", "obsidian-qa-202605", "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "apartment", "question": { "en": "Does bedroom count matter, and is a townhouse priced the same?", "zh": "公寓按卧室数怎样报价，和联排屋是否一样？", "hant": "公寓按臥室數怎樣報價，和聯排屋是否一樣？" }, "answer": { "en": "General pest control for 1–2-bedroom apartments from A$200 + GST (A$220 including GST). This is not the starting price for a house. For apartments with three or more bedrooms, townhouses, granny flats, duplexes or specialist pests: These property/service combinations have no confirmed universal price in the maintained knowledge. Send the property layout, pest, affected areas and suburb; the technician confirms a separate scope and quote. Do not reuse the one-to-two-bedroom apartment guide or legacy supplementary prices.", "zh": "1–2 卧室公寓普通除虫 A$200 + GST 起（含 GST A$220 起）。这不是独立屋的起价。 以下说明适用于三房及以上公寓、联排屋、附属屋、复式或特殊害虫：这些房型或服务组合没有已确认的统一价格。请提供布局、虫害、受影响区域和所在区域，由技师另行确认范围与报价；不套用一至两房公寓价格或旧附加价格。", "hant": "1–2 臥室公寓普通除蟲 A$200 + GST 起（含 GST A$220 起）。這不是獨立屋的起價。 以下說明適用於三房及以上公寓、聯排屋、附屬屋、複式或特殊害蟲：這些房型或服務組合沒有已確認的統一價格。請提供佈局、蟲害、受影響區域和所在區域，由技師另行確認範圍與報價；不套用一至兩房公寓價格或舊附加價格。" }, "services": [ "general" ], "propertyTypes": [ "apartment", "townhouse", "duplex" ], "sources": [ "owner-pricing", "legacy-agent-extras" ], "status": "owner_confirmed", "relatedNodes": [ "apartment", "price200", "treatment" ], "questionSources": [ "obsidian-qa-202601", "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "prevention", "question": { "en": "Are regular or annual prevention plans available?", "zh": "多久需要做一次防虫，是否有定期或全年服务？", "hant": "多久需要做一次防蟲，是否有定期或全年服務？" }, "answer": { "en": "Prevention frequency, annual plan prices, included visits and exclusions need a current confirmed plan. The 6-month general warranty is not an unlimited annual service plan. Tell the technician your property, pest risks and intended scope.", "zh": "预防频率、全年套餐价格、包含次数及排除事项须确认当前方案。普通 6 个月质保不是无限次全年服务。请向技师说明房型、虫害风险与期望范围。", "hant": "預防頻率、全年套餐價格、包含次數及排除事項須確認目前方案。普通 6 個月保固不是無限次全年服務。請向技師說明房型、蟲害風險與期望範圍。" }, "services": [ "general", "german", "rodents", "termiteInspection", "termiteTreatment", "commercial", "newHome" ], "propertyTypes": [ "all" ], "sources": [ "legacy-agent-extras" ], "status": "pending_confirmation", "relatedNodes": [ "assessment_service", "assessment", "next" ], "questionSources": [ "obsidian-qa-202601", "obsidian-qa-202605" ], "updated": "2026-10-23" }, { "id": "reports", "question": { "en": "Will I receive a report or service documentation?", "zh": "做完后是否能提供报告或服务证明？", "hant": "做完後是否能提供報告或服務證明？" }, "answer": { "en": "Termite inspection: Observations in safely accessible agreed areas, stated inspection limitations and a written photo report. Existing materials mention thermal/moisture tools; equipment use and report delivery timing are confirmed for the job. Rodent control: The existing program includes agreed baiting/trapping, a scheduled follow-up and an accessible entry-point report. Commercial pest care: Agreed pests/areas, service reporting and documented site-specific arrangements; no automatic guarantee of passing an audit. New-home termite protection: The agreed system, builder coordination and relevant documentation in the written scope. Confirm the documentation and delivery timing for the selected service; there is no universal 24-hour deadline.", "zh": "白蚁检查: 检查约定且安全可达区域，记录限制并提供附照片书面报告；现有资料提及热成像和湿度工具，具体使用及报告交付时间按订单确认。 鼠害专项: 现有项目含约定投饵／设陷阱、预约回访及可达入侵点报告。 商业虫害服务: 约定虫种／区域、服务报告与现场安排文件，不自动保证通过审核。 新建住宅白蚁防护: 书面范围内约定系统、建筑商协调及相关文件。 请按具体服务确认文件内容与交付时间，不保证统一24小时交付。", "hant": "白蟻檢查: 檢查約定且安全可達區域，記錄限制並提供附照片書面報告；現有資料提及熱成像和濕度工具，具體使用及報告交付時間按訂單確認。 鼠害專項: 現有項目含約定投餌／設陷阱、預約回訪及可達入侵點報告。 商業蟲害服務: 約定蟲種／區域、服務報告與現場安排文件，不自動保證通過審核。 新建住宅白蟻防護: 書面範圍內約定系統、建築商協調及相關文件。 請按具體服務確認文件內容與交付時間，不保證統一24小時交付。" }, "services": [ "termiteInspection", "commercial", "rodents", "newHome" ], "propertyTypes": [ "all" ], "sources": [ "existing-termite", "existing-rodents", "existing-commercial", "existing-new-home" ], "status": "documented_existing", "relatedNodes": [ "inspection", "assessment", "next" ], "questionSources": [ "obsidian-qa-202606" ], "updated": "2026-10-23" }, { "id": "sealing", "question": { "en": "Does rodent treatment include sealing entry points?", "zh": "灭鼠服务是否包括封堵入口？", "hant": "滅鼠服務是否包括封堵入口？" }, "answer": { "en": "The existing program includes agreed baiting/trapping, a scheduled follow-up and an accessible entry-point report. Proofing, building repairs, every concealed opening, inaccessible roof voids and carcass removal are not automatically included; confirm any extra scope and cost.", "zh": "现有项目含约定投饵／设陷阱、预约回访及可达入侵点报告。 不自动包含封堵、建筑维修、所有隐蔽孔洞、不可达屋顶或尸体移除；额外范围与费用需确认。", "hant": "現有項目含約定投餌／設陷阱、預約回訪及可達入侵點報告。 不自動包含封堵、建築維修、所有隱蔽孔洞、不可達屋頂或屍體移除；額外範圍與費用需確認。" }, "services": [ "rodents" ], "propertyTypes": [ "all" ], "sources": [ "existing-rodents" ], "status": "documented_existing", "relatedNodes": [ "rodent", "rodent_service", "assessment" ], "questionSources": [ "obsidian-qa-202601", "obsidian-qa-202605" ], "updated": "2026-10-23" } ], "faqReviewUpdated": "2026-10-23", "pendingConfirmations": [ { "id": "supplemental-prices", "question": "3–4-bedroom apartment, townhouse, granny-flat add-on and annual-plan prices/availability in the old agent need owner confirmation; do not invent or promote them as confirmed public offers.", "source": "legacy-agent-extras", "status": "pending_confirmation" }, { "id": "program-warranties", "question": "German cockroach, rodent and termite treatment warranty periods, exclusions and additional-visit terms.", "source": "legacy-agent-extras", "status": "pending_confirmation" }, { "id": "follow-up-timing", "question": "Exact German/rodent follow-up timing; old four-week guidance is not a universal confirmed date.", "source": "legacy-agent-extras", "status": "pending_confirmation" }, { "id": "inspection-standard", "question": "Applicable inspection standard/edition and job scope must be confirmed by the technician; do not claim universal AS 3660 compliance or confuse inspection with treatment/protection.", "source": "existing-termite", "status": "pending_confirmation" }, { "id": "report-deadline", "question": "The advertised 24-hour report target needs operational confirmation; do not guarantee every report deadline from this knowledge.", "source": "existing-termite", "status": "pending_confirmation" }, { "id": "credentials-validity", "question": "Current licence expiry, insurance validity/exclusions and registered legal entity/address were not independently verified; do not invent them.", "source": "owner-credentials", "status": "pending_confirmation" }, { "id": "booking-terms", "question": "Cancellation, deposits, travel fees, exact operating/emergency availability and payment methods need current confirmation.", "source": "existing-booking", "status": "pending_confirmation" } ], "sources": [ { "id": "owner-pricing", "status": "owner_confirmed", "description": "Owner-confirmed apartment price/GST, retained House formula and safe agreed roof scope, 5 October 2026." }, { "id": "owner-credentials", "status": "owner_confirmed", "description": "Owner-supplied licence, ABN, ACN, liability amount, provider and 16 years of experience; current expiry/coverage not independently verified." }, { "id": "owner-coverage", "status": "owner_confirmed", "description": "Earlier owner-confirmed service coverage across all of Sydney; region lists are examples. Coverage is retained; the delivery narrative is superseded by owner-operation-20261007." }, { "id": "owner-operation-20261007", "status": "owner_confirmed", "updated": "2026-10-07", "description": "Owner explicitly requested an owner-operated service narrative: the quoting technician carries out the work, with no call centre or middleman. Supersedes earlier Sydney-wide team descriptions; prices, scope and availability are unchanged." }, { "id": "owner-brand", "status": "owner_confirmed", "description": "Owner-supplied Uncle Bugs / Baxter & Son Pest Management naming; no invented registered address or registry verification." }, { "id": "owner-wechat-20261007", "status": "owner_confirmed", "updated": "2026-10-07", "description": "Owner supplied the public WeChat contact QR; no WeChat ID was supplied or inferred. The earlier WeChat-primary consultation policy is superseded by owner-sms-20261016. WeChat remains an optional contact channel, and prepared summaries are not sent automatically." }, { "id": "owner-sms-20261016", "status": "owner_confirmed", "updated": "2026-10-16", "description": "Owner requested SMS and phone as the main enquiry flow, with WeChat retained as an optional alternative. The customer reviews and sends any prepared message themselves; the technician confirms the final GST-inclusive quote and appointment. Supersedes the earlier WeChat-primary handoff, without changing prices, scope, warranty or availability." }, { "id": "owner-web-enquiry-20261023", "status": "owner_confirmed", "updated": "2026-10-23", "description": "Owner amended owner-sms-20261016 on 23 October 2026: keep SMS and phone primary, add optional direct web enquiries on Home and /connect only when private email delivery is configured and tested, and publicly list baxter@unclebugs.com.au. Owner confirmed a reply within 2 business hours after receipt, not 2 elapsed hours; the operating-hours schedule remains unconfirmed. Enquiry contents stay in the private business mailbox, never public knowledge. No automatic customer SMS, booking or public MCP submission is authorised. Preview first; publication requires separate approval." }, { "id": "existing-general", "status": "documented_existing", "url": "https://unclebugs.com.au/services/home-pest-control-sydney", "description": "Existing general pest service description." }, { "id": "existing-german", "status": "documented_existing", "url": "https://unclebugs.com.au/services/german-cockroaches-sydney", "description": "Existing targeted German cockroach program and scheduled follow-up." }, { "id": "existing-rodents", "status": "documented_existing", "url": "https://unclebugs.com.au/services/rodent-control-sydney", "description": "Existing baiting/trapping, scheduled follow-up and accessible entry-point report." }, { "id": "existing-termite", "status": "documented_existing", "url": "https://unclebugs.com.au/services/termite-inspections-sydney", "description": "Existing inspection description, report and access limitations; treatment is separate." }, { "id": "existing-commercial", "status": "documented_existing", "url": "https://unclebugs.com.au/services/commercial-pest-control-sydney", "description": "Existing planned commercial care and service reporting." }, { "id": "existing-new-home", "status": "documented_existing", "url": "https://unclebugs.com.au/services/new-home-termite-protection-sydney", "description": "Existing plans/stage-based termite protection." }, { "id": "existing-booking", "status": "documented_existing", "url": "https://unclebugs.com.au/#quote", "description": "Existing text enquiry and quote-confirmation workflow; no autonomous confirmed bookings." }, { "id": "obsidian-qa-202601", "status": "documented_existing", "description": "Anonymised January 2026 enquiry themes. Question evidence only; customer replies are not approved business rules." }, { "id": "obsidian-qa-202605", "status": "documented_existing", "description": "Anonymised May 2026 enquiry themes. Question evidence only; no customer identity or transcript is published." }, { "id": "obsidian-qa-202606", "status": "documented_existing", "description": "Anonymised June 2026 enquiry themes. Question evidence only; official answers are reviewed separately." }, { "id": "price-review-20261006", "status": "owner_confirmed", "updated": "2026-10-06", "description": "Owner explicitly confirmed termite inspection as A$330 including GST on 6 October 2026: A$300 excluding GST plus A$30 GST. This resolves the earlier tax-basis conflict and replaces the old A$330 excluding GST rule. Inspection scope remains separate from termite treatment." }, { "id": "owner-reticulation-20261007", "status": "owner_confirmed", "updated": "2026-10-07", "description": "Owner requested termite reticulation systems in the house animation. Confirms service identification only, no new price, warranty, refill interval or installation inclusion." }, { "id": "existing-reticulation", "status": "documented_existing", "url": "https://unclebugs.com.au/blog/termite-reticulation-system-injection-sydney", "description": "Existing published guide describes buried pipework, injection points and replenishment. Site-specific product, rates and certificate examples are not universal public service promises." }, { "id": "legacy-agent-extras", "status": "pending_confirmation", "description": "Supplemental prices/timing in the old independent agent were retained previously, but are not new owner-confirmed public policies." } ] }