# Uncle Bugs public business knowledge Updated: 2026-10-23. Source version: 2. No customer records are included. Status: owner_confirmed = owner-supplied rule; documented_existing = existing service description; pending_confirmation = confirm with the technician, do not make a promise. ## Business and credentials Uncle Bugs Pest Control — Baxter & Son Pest Management. Greater Sydney, NSW, Australia. Phone: 0411 314 731. NSW technician licence: 5073936; ABN 97 742 191 127; ACN 649 703 640. Public liability: A$2,000,000, RAPID SOLUTIONS. Experience: 16 years (owner-supplied, do not auto-increment). Current expiry/coverage is not independently verified. ## SMS-first enquiry handoff Primary channel: sms. Available channels: sms, phone, wechat. [owner_confirmed] Text or call 0411 314 731 to discuss your enquiry; WeChat is optional. Review and send any prepared summary yourself. It has not been sent, submitted or received by Uncle Bugs, and no booking has been made. The technician confirms the final GST-inclusive quote and appointment. Optional owner-provided WeChat QR: https://unclebugs.com.au/contact/unclebugs-wechat-qr.jpg ## Optional web enquiries and public email Email: baxter@unclebugs.com.au. [owner_confirmed] SMS and phone remain the main channels. When enabled, the Home or /connect form can submit an enquiry directly to baxter@unclebugs.com.au; email is also available. Uncle Bugs replies within 2 business hours after receipt. This is not a confirmed booking, and the operating-hours schedule must not be inferred. [owner_confirmed] Submitted enquiries are private business-mailbox records, not public knowledge. The website does not automatically send a customer SMS or confirm an appointment. Public ChatGPT/Codex tools still prepare an unsent draft only. ## Owner-operated service [owner_confirmed] Owner-operated — the technician who quotes your job is the one who does it. No call centre or middleman. ## Prices, property types and GST General pest control for 1–2-bedroom apartments starts at $220 inc. GST. Houses have a separate price and treatment scope. House general pest control starts at $385 inc. GST for up to 700 m² including the yard. Above 700 m², add $0.55 inc. GST per extra m² — an 800 m² house starts at $440 inc. GST. Apartment treatment covers accessible internal areas in the agreed scope. A shared yard, building perimeter or communal roof void is not automatically included; authorised access and any additional scope must be confirmed before booking. House treatment covers agreed accessible internal areas, the outdoor yard and external perimeter, plus the roof void only where safely accessible and included in the agreed scope. Restricted or unsafe areas are not automatically included; no additional roof-space work is promised. All displayed prices include GST, with the final scope and price agreed before booking. General pest treatments include a 6-month warranty for the same covered pests in the original agreed scope; specialist services have their own terms. ## Booking, preparation and safety [owner_confirmed] Text or call 0411 314 731 with your suburb, property type, pest concern and affected areas; add photos to your message only when safe. For a house, include total area including the yard. WeChat is optional. Review and send any prepared summary yourself; preparing or copying it does not send it. Do not post customer contact details publicly. [owner_confirmed] The technician confirms property access, service scope, preparation, any follow-up and the final price including GST by SMS or phone before confirming an appointment; WeChat is an optional alternative. The AI assistant gives guidance; it cannot confirm a technician, time slot or completed booking. [owner_confirmed] Service covers all of Sydney. Send your suburb and preferred timing; availability is confirmed by the technician, not guaranteed as same-day or next-day. [documented_existing] Tell the technician about children, pets, fish tanks, food-preparation areas and access concerns. Preparation, cleaning and re-entry depend on the product label and the agreed treatment; no universal safe re-entry time is promised. ## General pest control General pest control for 1–2-bedroom apartments starts at $220 inc. GST. Houses have a separate price and treatment scope. House general pest control starts at $385 inc. GST for up to 700 m² including the yard. Above 700 m², add $0.55 inc. GST per extra m² — an 800 m² house starts at $440 inc. GST. Apartment treatment covers accessible internal areas in the agreed scope. A shared yard, building perimeter or communal roof void is not automatically included; authorised access and any additional scope must be confirmed before booking. House treatment covers agreed accessible internal areas, the outdoor yard and external perimeter, plus the roof void only where safely accessible and included in the agreed scope. Restricted or unsafe areas are not automatically included; no additional roof-space work is promised. All displayed prices include GST, with the final scope and price agreed before booking. General pest treatments include a 6-month warranty for the same covered pests in the original agreed scope; specialist services have their own terms. [documented_existing] summary: General pests such as larger outdoor cockroaches, spiders and ants, matched to the agreed property scope. Apartment and House treatment areas differ. [owner_confirmed] includes: Apartment treatment covers accessible internal areas in the agreed scope. A shared yard, building perimeter or communal roof void is not automatically included; authorised access and any additional scope must be confirmed before booking. House treatment covers agreed accessible internal areas, the outdoor yard and external perimeter, plus the roof void only where safely accessible and included in the agreed scope. Restricted or unsafe areas are not automatically included; no additional roof-space work is promised. [documented_existing] excludes: German cockroaches, rodent programs, termite inspections/treatments and bed bugs are separate services. No permanent pest barrier or automatically included inaccessible/shared areas. [documented_existing] preparation: Store food securely, clear agreed work surfaces and allow safe access to agreed rooms. Move only light items safely; tell us about locked rooms, pets and roof access. Follow the technician's treatment-specific re-entry and cleaning instructions. [documented_existing] followUp: If the same covered pest returns within the warranty period, contact the technician with the affected area and activity. A routine scheduled extra visit is not automatically part of general treatment. [owner_confirmed] warranty: General pest treatment has a 6-month warranty for the same covered pests in the original agreed scope. Contact the technician to assess recurrence under those terms. https://unclebugs.com.au/services/home-pest-control-sydney ## German cockroach program From $242 inc. GST [owner_confirmed] summary: A separate targeted German cockroach program, not the general apartment spray price. [documented_existing] includes: The existing service describes gel bait and an insect growth regulator for agreed kitchens, bathrooms and appliance harbourage, with a scheduled follow-up included. Confirm the actual method and placements for the property. [documented_existing] excludes: Building-wide treatment, common property and adjoining units are not automatically included. Shared access and any additional scope require authorisation and a confirmed quote; no instant or permanent eradication promise. [documented_existing] preparation: Ask which cupboards/surfaces need clearing, disclose previous sprays or baits and allow agreed access. Follow specific re-entry instructions and do not clean away bait placements; ask before cleaning a treated area. [documented_existing] followUp: A scheduled follow-up is included. Its date, scope and any further visits are confirmed when booking; the old approximately four-week interval is not a universal confirmed rule. [pending_confirmation] warranty: Warranty duration and conditions need confirmation in the written service scope. Do not apply the general pest warranty to this service automatically. https://unclebugs.com.au/services/german-cockroaches-sydney ## Rodent control Site-specific quote; no confirmed universal starting price. [documented_existing] summary: Separate site-specific baiting/trapping and prevention guidance for rats or mice. No confirmed universal starting price. [documented_existing] includes: The existing program includes agreed baiting/trapping, a scheduled follow-up and an accessible entry-point report. [pending_confirmation] excludes: Proofing, building repairs, every concealed opening, inaccessible roof voids and carcass removal are not automatically included; confirm any extra scope and cost. [documented_existing] preparation: Secure food and rubbish, allow safe access to agreed areas and tell us about pets or wildlife concerns. Do not touch bait stations, traps or suspect droppings; follow the provided handling and cleaning advice. [documented_existing] followUp: A scheduled follow-up is included in the existing rodent program; exact timing and any extra visits are confirmed for the site. [pending_confirmation] warranty: Warranty duration and conditions need confirmation in the written service scope. Do not apply the general pest warranty to this service automatically. https://unclebugs.com.au/services/rodent-control-sydney ## Termite inspection $330 inc. GST. [documented_existing] summary: A separate inspection, including pre-purchase enquiries, rather than termite treatment or a general pest spray. [documented_existing] includes: Observations in safely accessible agreed areas, stated inspection limitations and a written photo report. Existing materials mention thermal/moisture tools; equipment use and report delivery timing are confirmed for the job. [documented_existing] excludes: Not a termite-free guarantee, building report, legal advice or purchase recommendation. Hidden/unsafe/inaccessible areas are recorded as limitations, not assumed clear. Termite treatment is not included in the inspection starting price. [documented_existing] preparation: Provide past inspection/treatment reports and access constraints. Arrange authorised safe access; do not disturb suspected termite activity or open unsafe roof/subfloor areas. Take a photo only from a safe position. [pending_confirmation] followUp: Any inspection review or treatment follow-up is agreed separately; no universal date or extra visit is included automatically. [pending_confirmation] warranty: Warranty duration and conditions need confirmation in the written service scope. Do not apply the general pest warranty to this service automatically. https://unclebugs.com.au/services/termite-inspections-sydney ## Termite treatment Site-specific quote; no confirmed universal starting price. [owner_confirmed] summary: Treatment is assessed and quoted separately after the pest, property and access are understood. The inspection price is not a treatment price. [pending_confirmation] includes: Only the treatment system, affected areas, monitoring and documentation written in the agreed quote. The exact method needs technician confirmation; no universal product or system is prescribed in this knowledge. [pending_confirmation] excludes: No published fixed treatment price or automatic timber/building repair, permanent protection, monitoring duration or unlimited repeat visits. [documented_existing] preparation: Keep suspected activity undisturbed and follow the technician's site-specific access and preparation instructions. [pending_confirmation] followUp: Any inspection review or treatment follow-up is agreed separately; no universal date or extra visit is included automatically. [pending_confirmation] warranty: Warranty duration and conditions need confirmation in the written service scope. Do not apply the general pest warranty to this service automatically. [documented_existing] Termite reticulation system: Existing termite reticulation systems are replenished through injection points connected to buried pipework. The layout, condition and treatment requirements need site assessment; inspection and replenishment are separate services. The illustration is a schematic, not a site plan. https://unclebugs.com.au/blog/termite-reticulation-system-injection-sydney https://unclebugs.com.au/services/termite-inspections-sydney ## Commercial pest care Site-specific quote; no confirmed universal starting price. [documented_existing] summary: Site-specific scheduled programs for suitable food premises, offices, retail and strata; tailored quote. [documented_existing] includes: Agreed pests/areas, service reporting and documented site-specific arrangements; no automatic guarantee of passing an audit. [pending_confirmation] excludes: Unagreed building repairs, extra areas and guaranteed regulatory outcomes are not included automatically. [documented_existing] preparation: Tell the technician about children, pets, fish tanks, food-preparation areas and access concerns. Preparation, cleaning and re-entry depend on the product label and the agreed treatment; no universal safe re-entry time is promised. [pending_confirmation] followUp: Any inspection review or treatment follow-up is agreed separately; no universal date or extra visit is included automatically. [pending_confirmation] warranty: Warranty duration and conditions need confirmation in the written service scope. Do not apply the general pest warranty to this service automatically. https://unclebugs.com.au/services/commercial-pest-control-sydney ## New-home termite protection Site-specific quote; no confirmed universal starting price. [documented_existing] summary: Pre/post-construction protection assessed from plans, building stage and access; no universal starting price. [documented_existing] includes: The agreed system, builder coordination and relevant documentation in the written scope. [pending_confirmation] excludes: No automatic certification, universal warranty period or permanent termite-free promise. [documented_existing] preparation: Provide plans, stage, builder contact through the private enquiry workflow and site access arrangements. [pending_confirmation] followUp: Any inspection review or treatment follow-up is agreed separately; no universal date or extra visit is included automatically. [pending_confirmation] warranty: Warranty duration and conditions need confirmation in the written service scope. Do not apply the general pest warranty to this service automatically. https://unclebugs.com.au/services/new-home-termite-protection-sydney ## Pending confirmation — not a promise - 3–4-bedroom apartment, townhouse, granny-flat add-on and annual-plan prices/availability in the old agent need owner confirmation; do not invent or promote them as confirmed public offers. - German cockroach, rodent and termite treatment warranty periods, exclusions and additional-visit terms. - Exact German/rodent follow-up timing; old four-week guidance is not a universal confirmed date. - Applicable inspection standard/edition and job scope must be confirmed by the technician; do not claim universal AS 3660 compliance or confuse inspection with treatment/protection. - The advertised 24-hour report target needs operational confirmation; do not guarantee every report deadline from this knowledge. - Current licence expiry, insurance validity/exclusions and registered legal entity/address were not independently verified; do not invent them. - Cancellation, deposits, travel fees, exact operating/emergency availability and payment methods need current confirmation. ## Reviewed customer questions (20) Last review: 2026-10-23. Question themes were distilled from authorised Obsidian enquiry notes. Answers below use maintained policy sources; new conversations do not change them. [documented_existing] How do I book, and when can you visit? Text or call 0411 314 731 with your suburb, property type, pest concern and affected areas; add photos to your message only when safe. For a house, include total area including the yard. WeChat is optional. Review and send any prepared summary yourself; preparing or copying it does not send it. Do not post customer contact details publicly. SMS and phone remain the main channels. When enabled, the Home or /connect form can submit an enquiry directly to baxter@unclebugs.com.au; email is also available. Uncle Bugs replies within 2 business hours after receipt. This is not a confirmed booking, and the operating-hours schedule must not be inferred. The technician confirms property access, service scope, preparation, any follow-up and the final price including GST by SMS or phone before confirming an appointment; WeChat is an optional alternative. The AI assistant gives guidance; it cannot confirm a technician, time slot or completed booking. Service covers all of Sydney. Send your suburb and preferred timing; availability is confirmed by the technician, not guaranteed as same-day or next-day. Applies to: all / general, german, rodents, termiteInspection, termiteTreatment, commercial, newHome. Answer sources: owner-sms-20261016, owner-web-enquiry-20261023, existing-booking, owner-coverage; theme sources: obsidian-qa-202601, obsidian-qa-202605, obsidian-qa-202606; reviewed 2026-10-23. [owner_confirmed] How much will treatment for my pest concern cost? General pest control for 1–2-bedroom apartments starts at $220 inc. GST. Houses have a separate price and treatment scope. House general pest control starts at $385 inc. GST for up to 700 m² including the yard. Above 700 m², add $0.55 inc. GST per extra m² — an 800 m² house starts at $440 inc. GST. Apartment treatment covers accessible internal areas in the agreed scope. A shared yard, building perimeter or communal roof void is not automatically included; authorised access and any additional scope must be confirmed before booking. House treatment covers agreed accessible internal areas, the outdoor yard and external perimeter, plus the roof void only where safely accessible and included in the agreed scope. Restricted or unsafe areas are not automatically included; no additional roof-space work is promised. All displayed prices include GST, with the final scope and price agreed before booking. General pest treatments include a 6-month warranty for the same covered pests in the original agreed scope; specialist services have their own terms. Applies to: all / general, german, rodents, termiteInspection, termiteTreatment, commercial, newHome. Answer sources: owner-pricing, existing-general; theme sources: obsidian-qa-202601, obsidian-qa-202605, obsidian-qa-202606; reviewed 2026-10-23. [owner_confirmed] Is my suburb covered? Service covers all of Sydney. Send your suburb and preferred timing; availability is confirmed by the technician, not guaranteed as same-day or next-day. Applies to: all / general, german, rodents, termiteInspection, termiteTreatment, commercial, newHome. Answer sources: owner-coverage; theme sources: obsidian-qa-202601, obsidian-qa-202605, obsidian-qa-202606; reviewed 2026-10-23. [documented_existing] Do you use sprays, baits or gel? General pest control: Apartment treatment covers accessible internal areas in the agreed scope. A shared yard, building perimeter or communal roof void is not automatically included; authorised access and any additional scope must be confirmed before booking. House treatment covers agreed accessible internal areas, the outdoor yard and external perimeter, plus the roof void only where safely accessible and included in the agreed scope. Restricted or unsafe areas are not automatically included; no additional roof-space work is promised. German cockroach program: The existing service describes gel bait and an insect growth regulator for agreed kitchens, bathrooms and appliance harbourage, with a scheduled follow-up included. Confirm the actual method and placements for the property. Rodent control: The existing program includes agreed baiting/trapping, a scheduled follow-up and an accessible entry-point report. Applies to: all / general, german, rodents, termiteInspection, termiteTreatment, commercial, newHome. Answer sources: existing-general, existing-german, existing-rodents, owner-pricing; theme sources: obsidian-qa-202601, obsidian-qa-202605, obsidian-qa-202606; reviewed 2026-10-23. [owner_confirmed] Does the guide include GST, and what invoice details can I request? Displayed prices include GST. The 10% GST is already included. Eligible 1–2-bedroom apartment treatment starts at $220 inc. GST. Termite inspection: $330 inc. GST. Confirm the final scope and total before booking; GST does not vary by payment method. Ask the technician to confirm the invoice details and service documentation for your booking. Applies to: all / general, german, rodents, termiteInspection, termiteTreatment, commercial, newHome. Answer sources: owner-pricing, price-review-20261006, existing-booking; theme sources: obsidian-qa-202605, obsidian-qa-202606; reviewed 2026-10-23. [documented_existing] I still see pests after treatment; when should I ask for a review? Record the service date, affected location, frequency and signs, and contact the technician to review them against the agreed scope and observation period. This knowledge does not promise an exact eradication time or an automatically included extra visit. Applies to: all / general, german, rodents. Answer sources: existing-general, existing-german, existing-rodents; theme sources: obsidian-qa-202601, obsidian-qa-202605, obsidian-qa-202606; reviewed 2026-10-23. [owner_confirmed] Which indoor, yard and roof areas are included for general pest control? Apartment treatment covers accessible internal areas in the agreed scope. A shared yard, building perimeter or communal roof void is not automatically included; authorised access and any additional scope must be confirmed before booking. House treatment covers agreed accessible internal areas, the outdoor yard and external perimeter, plus the roof void only where safely accessible and included in the agreed scope. Restricted or unsafe areas are not automatically included; no additional roof-space work is promised. Applies to: apartment, house / general. Answer sources: owner-pricing; theme sources: obsidian-qa-202605, obsidian-qa-202606; reviewed 2026-10-23. [documented_existing] Are small kitchen cockroaches a German cockroach problem? A photo can support an enquiry, but a text or photo description does not establish species, infestation extent or a final service scope. Share safely taken photos and the location, frequency and signs; the technician confirms identification and the next step. A separate targeted German cockroach program, not the general apartment spray price. From $242 inc. GST. Building-wide treatment, common property and adjoining units are not automatically included. Shared access and any additional scope require authorisation and a confirmed quote; no instant or permanent eradication promise. Applies to: all / general, german. Answer sources: existing-booking, owner-pricing, existing-german; theme sources: obsidian-qa-202601, obsidian-qa-202606; reviewed 2026-10-23. [documented_existing] Do spiders, ants, fleas or bed bugs need different services? General pests such as larger outdoor cockroaches, spiders and ants, matched to the agreed property scope. Apartment and House treatment areas differ. German cockroaches, rodent programs, termite inspections/treatments and bed bugs are separate services. No permanent pest barrier or automatically included inaccessible/shared areas. Applies to: all / general, german, rodents, termiteInspection, termiteTreatment, commercial, newHome. Answer sources: existing-general, owner-pricing; theme sources: obsidian-qa-202601, obsidian-qa-202606; reviewed 2026-10-23. [documented_existing] Should I clear cupboards, food and belongings? Store food securely, clear agreed work surfaces and allow safe access to agreed rooms. Move only light items safely; tell us about locked rooms, pets and roof access. Follow the technician's treatment-specific re-entry and cleaning instructions. Tell the technician about children, pets, fish tanks, food-preparation areas and access concerns. Preparation, cleaning and re-entry depend on the product label and the agreed treatment; no universal safe re-entry time is promised. Applies to: all / general, german, rodents, termiteInspection, termiteTreatment, commercial, newHome. Answer sources: existing-general, existing-german; theme sources: obsidian-qa-202605, obsidian-qa-202606; reviewed 2026-10-23. [documented_existing] How long is the warranty, and when does a review apply? General pest control: General pest treatment has a 6-month warranty for the same covered pests in the original agreed scope. Contact the technician to assess recurrence under those terms. German cockroach program / Rodent control / Termite inspection / Termite treatment / Commercial pest care / New-home termite protection: Warranty duration and conditions need confirmation in the written service scope. Do not apply the general pest warranty to this service automatically. Applies to: all / general, german, rodents, termiteInspection, termiteTreatment, commercial, newHome. Answer sources: owner-pricing, existing-german, existing-rodents, existing-termite; theme sources: obsidian-qa-202605, obsidian-qa-202606; reviewed 2026-10-23. [documented_existing] When may I clean floors, surfaces and cupboards? Tell the technician about children, pets, fish tanks, food-preparation areas and access concerns. Preparation, cleaning and re-entry depend on the product label and the agreed treatment; no universal safe re-entry time is promised. Store food securely, clear agreed work surfaces and allow safe access to agreed rooms. Move only light items safely; tell us about locked rooms, pets and roof access. Follow the technician's treatment-specific re-entry and cleaning instructions. Applies to: all / general, german, rodents, termiteInspection, termiteTreatment, commercial, newHome. Answer sources: existing-general, existing-german; theme sources: obsidian-qa-202601, obsidian-qa-202606; reviewed 2026-10-23. [owner_confirmed] Does house pricing use the yard, and how is area above 700 m² charged? House general pest control starts at $385 inc. GST for up to 700 m² including the yard. Above 700 m², add $0.55 inc. GST per extra m² — an 800 m² house starts at $440 inc. GST. Applies to: house / general. Answer sources: owner-pricing; theme sources: obsidian-qa-202601, obsidian-qa-202605, obsidian-qa-202606; reviewed 2026-10-23. [pending_confirmation] What if I hear rodents in the roof or ceiling? Separate site-specific baiting/trapping and prevention guidance for rats or mice. No confirmed universal starting price. Proofing, building repairs, every concealed opening, inaccessible roof voids and carcass removal are not automatically included; confirm any extra scope and cost. Warranty duration and conditions need confirmation in the written service scope. Do not apply the general pest warranty to this service automatically. Applies to: all / general, rodents. Answer sources: existing-rodents, owner-pricing; theme sources: obsidian-qa-202601, obsidian-qa-202605, obsidian-qa-202606; reviewed 2026-10-23. [documented_existing] Should suspected termite signs be inspected or treated? $330 inc. GST. A separate inspection, including pre-purchase enquiries, rather than termite treatment or a general pest spray. Treatment is assessed and quoted separately after the pest, property and access are understood. The inspection price is not a treatment price. Site-specific quote; no confirmed universal starting price. Applies to: all / termiteInspection, termiteTreatment, newHome. Answer sources: existing-termite, price-review-20261006; theme sources: obsidian-qa-202601, obsidian-qa-202606; reviewed 2026-10-23. [documented_existing] With children or pets, when can we return inside? Tell the technician about children, pets, fish tanks, food-preparation areas and access concerns. Preparation, cleaning and re-entry depend on the product label and the agreed treatment; no universal safe re-entry time is promised. Applies to: all / general, german, rodents, termiteInspection, termiteTreatment, commercial, newHome. Answer sources: existing-general, existing-german; theme sources: obsidian-qa-202601, obsidian-qa-202605, obsidian-qa-202606; reviewed 2026-10-23. [owner_confirmed] Does bedroom count matter, and is a townhouse priced the same? General pest control for 1–2-bedroom apartments starts at $220 inc. GST. Houses have a separate price and treatment scope. For apartments with three or more bedrooms, townhouses, granny flats, duplexes or specialist pests: These property/service combinations have no confirmed universal price in the maintained knowledge. Send the property layout, pest, affected areas and suburb; the technician confirms a separate scope and quote. Do not reuse the one-to-two-bedroom apartment guide or legacy supplementary prices. Applies to: apartment, townhouse, duplex / general. Answer sources: owner-pricing, legacy-agent-extras; theme sources: obsidian-qa-202601, obsidian-qa-202606; reviewed 2026-10-23. [pending_confirmation] Are regular or annual prevention plans available? Prevention frequency, annual plan prices, included visits and exclusions need a current confirmed plan. The 6-month general warranty is not an unlimited annual service plan. Tell the technician your property, pest risks and intended scope. Applies to: all / general, german, rodents, termiteInspection, termiteTreatment, commercial, newHome. Answer sources: legacy-agent-extras; theme sources: obsidian-qa-202601, obsidian-qa-202605; reviewed 2026-10-23. [documented_existing] Will I receive a report or service documentation? Termite inspection: Observations in safely accessible agreed areas, stated inspection limitations and a written photo report. Existing materials mention thermal/moisture tools; equipment use and report delivery timing are confirmed for the job. Rodent control: The existing program includes agreed baiting/trapping, a scheduled follow-up and an accessible entry-point report. Commercial pest care: Agreed pests/areas, service reporting and documented site-specific arrangements; no automatic guarantee of passing an audit. New-home termite protection: The agreed system, builder coordination and relevant documentation in the written scope. Confirm the documentation and delivery timing for the selected service; there is no universal 24-hour deadline. Applies to: all / termiteInspection, commercial, rodents, newHome. Answer sources: existing-termite, existing-rodents, existing-commercial, existing-new-home; theme sources: obsidian-qa-202606; reviewed 2026-10-23. [documented_existing] Does rodent treatment include sealing entry points? The existing program includes agreed baiting/trapping, a scheduled follow-up and an accessible entry-point report. Proofing, building repairs, every concealed opening, inaccessible roof voids and carcass removal are not automatically included; confirm any extra scope and cost. Applies to: all / rodents. Answer sources: existing-rodents; theme sources: obsidian-qa-202601, obsidian-qa-202605; reviewed 2026-10-23. ## Source register - owner-pricing: Owner-confirmed apartment price/GST, retained House formula and safe agreed roof scope, 5 October 2026. - owner-credentials: Owner-supplied licence, ABN, ACN, liability amount, provider and 16 years of experience; current expiry/coverage not independently verified. - owner-coverage: Earlier owner-confirmed service coverage across all of Sydney; region lists are examples. Coverage is retained; the delivery narrative is superseded by owner-operation-20261007. - owner-operation-20261007: Owner explicitly requested an owner-operated service narrative: the quoting technician carries out the work, with no call centre or middleman. Supersedes earlier Sydney-wide team descriptions; prices, scope and availability are unchanged. - owner-brand: Owner-supplied Uncle Bugs / Baxter & Son Pest Management naming; no invented registered address or registry verification. - owner-wechat-20261007: Owner supplied the public WeChat contact QR; no WeChat ID was supplied or inferred. The earlier WeChat-primary consultation policy is superseded by owner-sms-20261016. WeChat remains an optional contact channel, and prepared summaries are not sent automatically. - owner-sms-20261016: Owner requested SMS and phone as the main enquiry flow, with WeChat retained as an optional alternative. The customer reviews and sends any prepared message themselves; the technician confirms the final GST-inclusive quote and appointment. Supersedes the earlier WeChat-primary handoff, without changing prices, scope, warranty or availability. - owner-web-enquiry-20261023: Owner amended owner-sms-20261016 on 23 October 2026: keep SMS and phone primary, add optional direct web enquiries on Home and /connect only when private email delivery is configured and tested, and publicly list baxter@unclebugs.com.au. Owner confirmed a reply within 2 business hours after receipt, not 2 elapsed hours; the operating-hours schedule remains unconfirmed. Enquiry contents stay in the private business mailbox, never public knowledge. No automatic customer SMS, booking or public MCP submission is authorised. Preview first; publication requires separate approval. - existing-general: Existing general pest service description. - existing-german: Existing targeted German cockroach program and scheduled follow-up. - existing-rodents: Existing baiting/trapping, scheduled follow-up and accessible entry-point report. - existing-termite: Existing inspection description, report and access limitations; treatment is separate. - existing-commercial: Existing planned commercial care and service reporting. - existing-new-home: Existing plans/stage-based termite protection. - existing-booking: Existing text enquiry and quote-confirmation workflow; no autonomous confirmed bookings. - obsidian-qa-202601: Anonymised January 2026 enquiry themes. Question evidence only; customer replies are not approved business rules. - obsidian-qa-202605: Anonymised May 2026 enquiry themes. Question evidence only; no customer identity or transcript is published. - obsidian-qa-202606: Anonymised June 2026 enquiry themes. Question evidence only; official answers are reviewed separately. - price-review-20261006: Owner explicitly confirmed termite inspection as A$330 including GST on 6 October 2026: A$300 excluding GST plus A$30 GST. This resolves the earlier tax-basis conflict and replaces the old A$330 excluding GST rule. Inspection scope remains separate from termite treatment. - owner-reticulation-20261007: Owner requested termite reticulation systems in the house animation. Confirms service identification only, no new price, warranty, refill interval or installation inclusion. - existing-reticulation: Existing published guide describes buried pipework, injection points and replenishment. Site-specific product, rates and certificate examples are not universal public service promises. - legacy-agent-extras: Supplemental prices/timing in the old independent agent were retained previously, but are not new owner-confirmed public policies.