Privacy & enquiries.

Information for an enquiry

An enquiry may include your name, contact number, suburb or postcode, property type, pest concerns and any notes or photos you choose to provide. We use the information you send to assess your request, prepare a quote, contact you and arrange the requested service.

Preparing a text message

Our enquiry forms can ask how you found Uncle Bugs. This is optional and based only on your selection, not an inferred or verified referral. If selected, it is included in the enquiry or copyable draft you choose to send. Skipping the question or choosing not to say leaves it out. This field adds no advertising tracker or browser storage and is not sent to the AI model or public knowledge files. An online request, when available, includes the selection in the private enquiry email. We may use the answers to understand which channels bring enquiries; a prepared draft is not a received enquiry or a booking.

咨询表单中的“从哪里找到我们”可以跳过，仅使用你主动选择的渠道，不会自动推断来源。所选渠道随你选择发送的咨询或可复制摘要一起提供；选择不透露则不写入。此字段不新增广告追踪或浏览器存储，不传给 AI 模型，也不写入公开知识资料。准备草稿不等于收到咨询或确认预约。

諮詢表單中的「從哪裡找到我們」可以跳過，僅使用你主動選擇的管道，不會自動推斷來源。所選管道隨你選擇傳送的諮詢或可複製摘要一起提供；選擇不透露則不寫入。此欄位不新增廣告追蹤或瀏覽器儲存，不傳給 AI 模型，也不寫入公開知識資料。準備草稿不等於收到諮詢或確認預約。

When the form says it prepares a text enquiry, entering your details does not send them to Uncle Bugs. You can review the draft, copy it or open it in your messaging app. You must tap Send in that app to send the enquiry. Add any photos there before sending.

Online requests and service providers

If online submission is available, the form identifies that option before you submit. Website, email and messaging providers may process the information needed to deliver and respond to your request. Your mobile provider handles text messages you choose to send.

The separate Submit enquiry online button sends your name, email or Australian mobile number, suburb, service and optional property details and notes to our private business inbox through Resend. It does not send a customer SMS, make a booking or add your enquiry to public business knowledge or AI training materials. This version does not upload photos; please add photos to a text message instead.

To limit spam and duplicate emails, we keep an opaque request ID, keyed digests and delivery status in private storage, not the enquiry contents or your selected referral source. Request metadata expires after seven days and rate-limit metadata after no more than two days; expired entries are removed in small batches as further requests arrive. Raw IP addresses are not stored in these application tables. Our hosting and email providers may process technical delivery information under their own policies.

Appointment requests and the business calendar

When the appointment request option is available, submitting it sends your contact details, service enquiry and preferred date or time period to a private request list. A preferred time is an application, and the technician must confirm the service scope, price and appointment arrangements. After that review, the technician may record the agreed service, contact details, address and timing in its private Google business calendar. Other customers cannot view those records. Appointment requests do not automatically become public FAQs, prices or service rules.

ChatGPT / Codex service guide

The public MCP service guide processes the suburb, property type, pest concerns, bedroom count, area and optional notes you provide to return guidance and an unsent enquiry draft. It does not save those drafts to the enquiry database, send messages, access private customer or calendar records, take payments or confirm bookings. Avoid names, full addresses, contact details, health information, passwords and payment data in these tools. ChatGPT/Codex and our hosting provider process requests under their own policies. Review and send a prepared summary yourself by text, or contact us by phone; WeChat remains optional. A draft is not a received enquiry. The separate online submission button, when available, sends only after you choose to submit. Final scope, price and appointment are confirmed with the technician. Connection and use instructions.

公开 MCP 助手仅处理你提供的区域、房型、虫害、卧室数量、面积及相关备注，返回指引与未发送的询价草稿；不会保存到询价数据库、发送消息、访问私人客户或日历记录、收款或确认预约。不要填写姓名、详细地址、联系方式、健康资料、密码或支付资料。ChatGPT／Codex 与托管平台按各自政策处理请求。请核对并复制摘要，扫描商家提供的公开微信二维码，在微信自行发送；发送前商家没有收到询价，最终报价与预约在微信确认。连接说明。

公開 MCP 助手僅處理你提供的區域、房型、蟲害、臥室數量、面積及相關備註，傳回指引與未發送的詢價草稿；不會儲存到詢價資料庫、發送訊息、存取私人客戶或日曆紀錄、收款或確認預約。不要填寫姓名、詳細地址、聯絡方式、健康資料、密碼或付款資料。ChatGPT／Codex 與託管平台按各自政策處理請求。請核對並複製摘要，掃描商家提供的公開微信二維碼，在微信自行發送；發送前商家沒有收到詢價，最終報價與預約在微信確認。連接說明。

Only share what is needed

Notes and photos are optional. Please avoid including identification documents, payment details or other people's private information. You can discuss treatment preparation or personal circumstances directly with the technician when arranging the service.

Questions about your information

To ask about information you have sent, request a correction or discuss its deletion, text Uncle Bugs on 0411 314 731.